Pro Tools 11 but no System ID

[Bass Club Mark]

I purchased Pro Tools 11 with a Perpetual License many years ago, and haven't used it in a while. I'd like to upload it to my new computer, but cannot do so without a System ID. I have an Avid account, and my 'Pro Tools 11 Bundle' is listed in my Avid Products list. However, no System ID listed.

My problem is that I cannot contact Avid for help without it, nor can I set up an Avid Support account without it. I have the date that I purchased my Pro Tools 11 Bundle directly from Avid, along with the Serial Number of the program. I'm just unable to contact anyone at Pro Tools to talk with them about it.

I would naturally like to use Pro Tools, but if it's impossible to simply contact someone at Avid and I have to purchase a brand new program, I'm certainly not going to go with Pro Tools again. Any thoughts?

[albee1952]

What OS are you using? I've been running PT for 17 years and I have never needed a System ID Check the compatibility pages to find out if PT 11 works with your OS

[The Weed]

How to find your System ID.

[Bass Club Mark]

Thanks Weed & Albee! Yes, I looked up the System ID in my Account Profile, but nothing is listed there. I'm running OS Catalina 10.15.7 When I click on the Pro Tools icon, the color wheel spins, and the Pro Tools icon bounces, but the program never opens.

[JFreak]

Hi, welcome to the community.

You need to find Avid Reseller who still has old stock "reinstatement" (of support and update plan) codes. Do not buy the cheaper and widely available "renewal" code, because that only works if you have active plan with your license.

Avid stopped selling "reinstatement" codes long ago.

[Bass Club Mark]

Interesting? I never thought of a reinstatement plan as an option. Thanks for the advise!