Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 12-01-2021, 12:33 PM
protoolsuserman protoolsuserman is offline
Member
 
Join Date: May 2009
Location: London
Posts: 467
Default Transfer of ownership - Please Help support!

Hi, I purchased an avid support code from the avid store.

I am trying to access the support portal to transfer my hd9 license to someone else but its very conveniently not allowing me to do so.

Can someone tell me IF the avid support code is the SKU avid e-mailed me after purchase?

Can someone also tell me where I can find the damn code? When I enter this sku number in the redeem section of my account, it simply wont accept it.

Is there an alternative person I can contact? I e-mailed avid directly " avidcustomercare@avid.com" but no case number as un-able to access support portal.

Any help would be most appreciated.

Wish this was a more simple process.

Many thanks

Last edited by protoolsuserman; 12-01-2021 at 12:43 PM. Reason: additional info added
Reply With Quote
  #2  
Old 12-01-2021, 12:56 PM
JFreak's Avatar
JFreak JFreak is offline
Moderator
 
Join Date: Jan 2003
Location: Tampere, Finland
Posts: 22,947
Default Re: Transfer of ownership - Please Help support!

Policies sometimes change faster than women change shirts, but I believe you need to be on active support and update plan to be allowed to transfer. If that is the case, you need to get current, but luckily Avid just today posted a good deal:

https://avid.secure.force.com/pkb/ar...port-Plan-2021
__________________
Janne
What we do in life, echoes in eternity.
Reply With Quote
  #3  
Old 12-01-2021, 12:58 PM
protoolsuserman protoolsuserman is offline
Member
 
Join Date: May 2009
Location: London
Posts: 467
Default Re: Transfer of ownership - Please Help support!

You have to be kidding me?

I just paid £72 for a support code????

Please someone help me
Reply With Quote
  #4  
Old 12-01-2021, 01:00 PM
JFreak's Avatar
JFreak JFreak is offline
Moderator
 
Join Date: Jan 2003
Location: Tampere, Finland
Posts: 22,947
Default Re: Transfer of ownership - Please Help support!

Better do nothing until Avid answers to you. In case you were mislead, I am confident they would refund that support fee in favor of renewal purchase.

Report back. If you do not hear anything I will let the supermods know about your issue.
__________________
Janne
What we do in life, echoes in eternity.
Reply With Quote
  #5  
Old 12-01-2021, 01:07 PM
protoolsuserman protoolsuserman is offline
Member
 
Join Date: May 2009
Location: London
Posts: 467
Default Re: Transfer of ownership - Please Help support!

Thank you,

Do you think avid support will answer me without a case number?

I was unable to get one because no access to the support portal.

Many thanks
Reply With Quote
  #6  
Old 12-01-2021, 01:09 PM
JFreak's Avatar
JFreak JFreak is offline
Moderator
 
Join Date: Jan 2003
Location: Tampere, Finland
Posts: 22,947
Default Re: Transfer of ownership - Please Help support!

You paid for code and do not have access to support portal? Maybe I better escalate this right now, because I have to lift my hands up here. Just wait.
__________________
Janne
What we do in life, echoes in eternity.
Reply With Quote
  #7  
Old 12-01-2021, 01:19 PM
protoolsuserman protoolsuserman is offline
Member
 
Join Date: May 2009
Location: London
Posts: 467
Default Re: Transfer of ownership - Please Help support!

Thank you.

Hopefully can get this sorted.
Reply With Quote
  #8  
Old 12-01-2021, 02:24 PM
protoolsuserman protoolsuserman is offline
Member
 
Join Date: May 2009
Location: London
Posts: 467
Default Re: Transfer of ownership - Please Help support!

Will it take a few hours to hear back?

Many thanks
Reply With Quote
  #9  
Old 12-01-2021, 02:35 PM
JFreak's Avatar
JFreak JFreak is offline
Moderator
 
Join Date: Jan 2003
Location: Tampere, Finland
Posts: 22,947
Default Re: Transfer of ownership - Please Help support!

Absolutely no guarantee, but I escalated your issue already.
__________________
Janne
What we do in life, echoes in eternity.
Reply With Quote
  #10  
Old 12-01-2021, 03:08 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: Earth
Posts: 9,544
Default Re: Transfer of ownership - Please Help support!

The process at https://avid.secure.force.com/pkb/articles/FAQ/en363631 hasn't actually changed in a while, and the specific steps are listed in the Avid Audio Transfer of Ownership Form (PDF) linked near the end of the article. If you don't see your code listed in my.avid.com/products then check my.avid.com/products/notyetdownloaded and click Activate... to add it to your products & get the 9-digit number.
__________________
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Transfer ownership of S3L fredrikzon VENUE Live Sound Systems 0 01-17-2017 01:15 AM
How to transfer PT HD8 + C|24 ownership? Simon Johansson macOS 2 03-09-2014 10:13 AM
Does transfer of ownership transfer warranty? millhouse76 Eleven Rack 1 01-14-2012 12:44 PM
Transfer of Ownership nextar General Discussion 2 11-16-2010 01:05 PM
Transfer of ownership neilshelter General Discussion 2 01-09-2008 11:08 AM


All times are GMT -7. The time now is 10:17 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com