Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac)

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 08-14-2009, 09:37 AM
zacd7 zacd7 is offline
Member
 
Join Date: Sep 2007
Posts: 10
Default can't save files or exit in pro tools 7.3 le

i can open pro tools but when i try to save a file or open a new file or exit i get an error message as follows-

could not complete (exit command or save)
because neo asertion in
"\code\azuki_Cliff\AlturaPorts\SDKs\Neo61\Source\l ine1242

I am running pro tools le 7.3 on a pc with windows xp and i have m box mini 2

I have tried uninstalling and reinstalling pro tools but I got the same error message

is their an update to fix this or is it something else?

thanks
-z
Reply With Quote
  #2  
Old 08-14-2009, 04:00 PM
djmichael.london djmichael.london is offline
Member
 
Join Date: Jul 2008
Location: Los Angeles / San Antonio
Posts: 161
Default Re: can't save files or exit in pro tools 7.3 le

Trash the Digidesign Database files on each hard drive also, Flush and reboot , Relaunch PT and you should be fine.

use this to delete everything

http://ptdudes.com/2009/05/11/help/#more-240
__________________
MichaeLondon

Mac : IMac 3.0 ghz/OSX 10.6.8/Mbox Mini/PT 7.4.2

DAW : Pro Tools 7.4.2 - Mbox Mini

www.myspace.com/michaelondon
Reply With Quote
  #3  
Old 08-19-2009, 09:52 AM
zacd7 zacd7 is offline
Member
 
Join Date: Sep 2007
Posts: 10
Default Re: can't save files or exit in pro tools 7.3 le

i can download this file but i can't open it-is it for mac's only?
i am not sure how to trash the files
thanks
zac
Reply With Quote
  #4  
Old 08-20-2009, 11:14 AM
djmichael.london djmichael.london is offline
Member
 
Join Date: Jul 2008
Location: Los Angeles / San Antonio
Posts: 161
Default Re: can't save files or exit in pro tools 7.3 le

On Windows XP:

Deleting Digidesign Databases:
1. On the root level of every mounted hard drive, go into the Digidesign Databases folder and delete the "Volume.ddb" and "WaveCache" files.
2. Go to: My Computer > C: > Program Files > Digidesign > Pro Tools > Databases > Volumes. Delete all of the files in this folder (they will have very odd names).
Trashing Preferences:
1. Go to: My Computer > C: > Documents and Settings > (your user name) > Application Data* > Digidesign. Delete the file entitled "ProTools...vX.X Preferences.PTP" (this may be either ProTools LE or TDM, and any version, such as 6.4 or 7.1).
*If the Application Data folder is not there, go to: Tools (in the menus at the top) > Folder Options > View, and select "Show Hidden Files and Folders."
2. Go to: My Computer > C: > Program Files > Common Files > Digidesign > DAE. Delete the entire "DAE Prefs folder."
Empty the Recycle Bin after trashing preferences and/or databases.
On Windows Vista:
Deleting Digidesign Databases:
1. On the root level of every mounted hard drive, go into the Digidesign Databases folder and delete the "Volume.ddb" file and "Unicode" folder. If applicable, also delete the "WaveCache" file.
2. Go to: My Computer > C: > Program Files > Digidesign > Pro Tools > Databases > Unicode > Volumes. Delete all of the files in this folder (they will have very odd names).
Trashing Preferences:
1. Go to: My Computer > C: > Users > (your user name) > AppData* > Roaming > Digidesign. Delete the file entitled "ProTools...vX.X Preferences.PTP" (this may be either ProTools LE or TDM, and any version, such as 7.4).
*If the Application Data folder is not there, go to: Tools (in the menus at the top) > Folder Options > View, and select "Show Hidden Files and Folders."
2. Go to: My Computer > C: > Program Files > Common Files > Digidesign > DAE. Delete the entire "DAE Prefs folder." Empty the Recycle Bin after trashing preferences and/or databases
__________________
MichaeLondon

Mac : IMac 3.0 ghz/OSX 10.6.8/Mbox Mini/PT 7.4.2

DAW : Pro Tools 7.4.2 - Mbox Mini

www.myspace.com/michaelondon
Reply With Quote
  #5  
Old 08-20-2009, 02:52 PM
zacd7 zacd7 is offline
Member
 
Join Date: Sep 2007
Posts: 10
Default Re: can't save files or exit in pro tools 7.3 le

thank you sooo much -i will try this and let you know if i have any problems!
zac
Reply With Quote
  #6  
Old 08-21-2009, 10:00 AM
zacd7 zacd7 is offline
Member
 
Join Date: Sep 2007
Posts: 10
Default Re: can't save files or exit in pro tools 7.3 le

i tried these steps and i still get the same error message.....
any other idea's?
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Pro Tools 10.3.2 hangs on exit jakorsme Windows 2 11-12-2012 12:14 PM
C++ Runtime errors and unable to save sessions or exit. 7.4 audiogeekzine 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 17 04-29-2008 09:46 AM
Pro Tools hangs on Exit RandB 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 2 04-17-2007 05:26 PM
crash on exit or save kresho 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 0 10-02-2005 08:58 AM
Pro tools won't exit. WoodMan 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 7 02-04-2004 09:01 AM


All times are GMT -7. The time now is 10:16 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com