Subscription Renewal Issue

[lemonails]

Originally Posted by cvicente22

Hi lemonails,

It looks like you're using a different account for your MyAvid. Can you DM me your iLok id or system id so I can check your record and see what's causing the issue?

Hi cvicente22,


I have no idea what happened, but the issue has gone - everything works fine now. Thank you for your willingness to help.


Kind regards,
Bodek

[cvicente22]

Originally Posted by lemonails

Hi cvicente22,


I have no idea what happened, but the issue has gone - everything works fine now. Thank you for your willingness to help.


Kind regards,
Bodek

Hi Bodek,

That's great to know! We apologize about any inconvenience, and please feel free to reach out if you need any assistance.

[AdamwBarber]

Having same issue. At a standstill....

[cvicente22]

Hi AdamwBarber,

Thanks for reaching out to me as well via DM. Try to sync your iLok key using iLok license manager and check of available update as well for the app.

https://avid.secure.force.com/pkb/ar...n-iLok-account

[jacksbyrne]

Hey all!

Interestingly, this has cropped up again toay. I've given support a reply on the original closed case, but if any of the DUC team could give them a nudge in case that doesn't get noticed that would be appreciated. Still got a couple days left before it stops, luckily.

[cvicente22]

Originally Posted by jacksbyrne

Hey all!

Interestingly, this has cropped up again toay. I've given support a reply on the original closed case, but if any of the DUC team could give them a nudge in case that doesn't get noticed that would be appreciated. Still got a couple days left before it stops, luckily.

Hi Jacksbyrne.

I follow up on your case 04801892.

[jacksbyrne]

Thanks Charles!

[jacksbyrne]

Oh I've just noticed, that case number is for a different issue (an export bug, can't get it to repeat just yet) 04786468 is the case number for the subscription problem

[tope d]

Originally Posted by jacksbyrne

Oh I've just noticed, that case number is for a different issue (an export bug, can't get it to repeat just yet) 04786468 is the case number for the subscription problem

Hi, Jack!

I've alerted the licensing team on this. Will monitor this closely and update you here on this thread if anything comes up. Please feel free to reply to the Email if you have further questions. I've already bumped your latest Email to the team.

Thanks!

[stillsleep]

I'm guessing this is a thing recently have a ticket open but i'm down. Tried everything and put in a support ticket. Looks like it didn't refresh from avid since ilock website says it's also not updated. But i did get charged for it which is a whole other thing lol.