Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #51  
Old 12-09-2021, 02:45 AM
noiseboyuk noiseboyuk is offline
Member
 
Join Date: May 2011
Location: UK
Posts: 1,322
Default Re: Is Avid including HEAT and Complete Plugin Bundle for perpetual users?

Quote:
Originally Posted by smurfyou View Post
I submitted a case and got a reply that I’m not on a Subscription plan so I’m not eligible for Heat. Even though I do have a Support plan that I’ve kept current for years.

Just so I’m clear those of you that recently received a Heat license have the Ultimate Update and Support plan NOT Subscription correct?
If I understand right, you have to have either subs or the support plan active to get HEAT, and then it's only for the duration of the subs/support plan. The same as the plugin bundle, basically.
__________________
Guy Rowland
www.guyrowland.co.uk
www.sound-on-screen.com - Original audio clips of movies, TV shows and games, licensed as regular production music.

PT 2020 Ultimate; W10 Pro; i7 7820X; 64gb RAM; RME Babyface; UAD Quad Satellite USB; GTX 1050i
Reply With Quote
  #52  
Old 12-09-2021, 03:21 AM
JFreak's Avatar
JFreak JFreak is online now
Moderator
 
Join Date: Jan 2003
Location: Tampere, Finland
Posts: 22,932
Default Re: Is Avid including HEAT and Complete Plugin Bundle for perpetual users?

Quote:
Originally Posted by noiseboyuk View Post
If I understand right, you have to have either subs or the support plan active to get HEAT, and then it's only for the duration of the subs/support plan. The same as the plugin bundle, basically.
Yes, correct.

What is still unclear is, whether old support plan customers get it automatically or do they need to contact support to get it or do they only get it if they pay for one more renewal early?
__________________
Janne
What we do in life, echoes in eternity.
Reply With Quote
  #53  
Old 12-09-2021, 07:45 AM
smurfyou smurfyou is offline
Member
 
Join Date: Oct 2006
Location: Charlotte, NC
Posts: 639
Default Re: Is Avid including HEAT and Complete Plugin Bundle for perpetual users?

Quote:
Originally Posted by JFreak View Post
Yes, correct.

What is still unclear is, whether old support plan customers get it automatically or do they need to contact support to get it or do they only get it if they pay for one more renewal early?
I will hopefully have an answer for that soon.
__________________
~Will
Reply With Quote
  #54  
Old 12-09-2021, 11:00 AM
Obsidian Dragon Obsidian Dragon is offline
Member
 
Join Date: Aug 2004
Location: Los Angeles, CA
Posts: 4,263
Default Re: Is Avid including HEAT and Complete Plugin Bundle for perpetual users?

My annual perpetual renewal is coming up on Dec 19, so I'll wait to see if I get Heat when it automatically updates. Otherwise I guess I need to open a support ticket.
__________________
Obsidian Dragon
MacBookPro14,3 - Intel Core i7 3.1 GHz, 16 GB
MacOS 11.6.2 running Protools 2021.12
Reply With Quote
  #55  
Old 12-09-2021, 12:15 PM
gnjlee gnjlee is offline
Member
 
Join Date: Jun 2006
Location: Placitas, New Mexico
Posts: 194
Default Re: Is Avid including HEAT and Complete Plugin Bundle for perpetual users?

Giving customers holding current active support plans, access to these plugins, is a good move on AVIDs part. Pretty late, but considering the few new features we have gotten this year for our money and the fact that some OTHER DAWs are already M1 Native along with the optics looking like perpetual license holders having been second class in AVID eyes for a while now, it definitely helps.
Reply With Quote
  #56  
Old 12-09-2021, 01:47 PM
unkJE's Avatar
unkJE unkJE is offline
Member
 
Join Date: Dec 2011
Location: Adelaide, Australia
Posts: 2,431
Default Re: Is Avid including HEAT and Complete Plugin Bundle for perpetual users?

Quote:
Originally Posted by JFreak View Post
... What is still unclear is, whether old support plan customers get it automatically or do they need to contact support to get it or do they only get it if they pay for one more renewal early?
If HEAT and the Complete Plugin Bundle have not already been added to your current Plan, jeffro said in Post #29 (12-02-2021): “Start a Case”

Quote:
Originally Posted by jeffro View Post
We have been rolling these into the Software Updates + Support Plans for Pro Tools & Pro Tools Ultimate (the latter already had the plug-in bundle). If you have a current Plan and are not seeing these please start a case to provide your account info or System ID.
__________________
Pro Tools 2021.12 & 12.5.1 HD - Studio One 5.5 Pro - Win10 64 Pro – Lenovo W520 ThinkPads (Type 4276-37U) & 433830U Docks – SSDs Samsung 860 Evo & 2 T5s - Mbox 3 Pro - Axiom Pro 49 - AIR Mini 32
Reply With Quote
  #57  
Old 12-09-2021, 01:58 PM
unkJE's Avatar
unkJE unkJE is offline
Member
 
Join Date: Dec 2011
Location: Adelaide, Australia
Posts: 2,431
Default Re: Is Avid including HEAT and Complete Plugin Bundle for perpetual users?

Mild curiosity prompts me to ask:

HEAT is viewable in iLok License Manager’s “Type” column as a “Rental” license – is this the same for everyone, or do you see HEAT listed as a “Subscription” license (like UVI Falcon and other goodies that are dependent on an Active Plan)?
__________________
Pro Tools 2021.12 & 12.5.1 HD - Studio One 5.5 Pro - Win10 64 Pro – Lenovo W520 ThinkPads (Type 4276-37U) & 433830U Docks – SSDs Samsung 860 Evo & 2 T5s - Mbox 3 Pro - Axiom Pro 49 - AIR Mini 32
Reply With Quote
  #58  
Old 12-10-2021, 02:16 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: Earth
Posts: 9,542
Default Re: Is Avid including HEAT and Complete Plugin Bundle for perpetual users?

Quote:
Originally Posted by Obsidian Dragon View Post
My annual perpetual renewal is coming up on Dec 19, so I'll wait to see if I get Heat when it automatically updates. Otherwise I guess I need to open a support ticket.
Checked your account and that shows a HEAT license deposited 12/9.
__________________
Reply With Quote
  #59  
Old 12-10-2021, 02:23 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: Earth
Posts: 9,542
Default Re: Is Avid including HEAT and Complete Plugin Bundle for perpetual users?

Quote:
Originally Posted by unkJE View Post
...HEAT is viewable in iLok License Manager’s “Type” column as a “Rental” license – is this the same for everyone, or do you see HEAT listed as a “Subscription” license...
Found your support case where the CS rep deposited temp licenses for you - that's why it's a diff license type. I manually deposited the licenses and will check in with them to find out status. Please reply to your support case (email or Access The Support Portal in my.avid.com) as needed. Thanks!
__________________
Reply With Quote
  #60  
Old 12-10-2021, 02:46 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: Earth
Posts: 9,542
Default Re: Is Avid including HEAT and Complete Plugin Bundle for perpetual users?

Quote:
Originally Posted by smurfyou View Post
I submitted a case and got a reply that I’m not on a Subscription plan so I’m not eligible for Heat...
This was our mistake, sorry about that! You should see the HEAT license in your iLok account now.
__________________
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Avid Complete Plugin Bundle - Monterey Compatibility drumbreaker Pro Tools 2021 11 12-09-2021 01:38 AM
Heat + Complete Plugin Bundle for Subscriptions Simon2065 Pro Tools 2019 208 06-30-2021 08:55 AM
Avid Complete Plugin Bundle renewal musicman691 Licensing & Accounts 4 04-23-2021 05:24 AM
Avid Complete plugin bundle jesele Licensing & Accounts 3 02-06-2020 01:02 AM
Ultimate 2018 Update renewal - Heat & Complete Plugin Bundle? WKG Licensing & Accounts 23 12-29-2018 12:29 PM


All times are GMT -7. The time now is 03:02 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com