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  #11  
Old 09-11-2021, 03:37 PM
demanmetdeneus demanmetdeneus is offline
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Join Date: Apr 2008
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Default Re: iLock activation code never received in iLock account, Help

So, Avid support contacted me after 4 hours and placed a trial license in my iLok account which got me up and running. An hour or so later the problem was solved altogether...

Pretty nice...
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  #12  
Old 09-19-2021, 03:19 PM
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jeffro jeffro is offline
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Default Re: iLock activation code never received in iLock account, Help

Quote:
Originally Posted by blakeb93 View Post
Hello I am having the exact same issue, I've opened a support case...
Welcome to the community.

Looks like this was solved via your support case on 9/15.
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  #13  
Old 11-20-2021, 07:13 AM
PT_NOOB_CH PT_NOOB_CH is offline
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Join Date: Jul 2021
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Default Re: iLock activation code never received in iLock account, Help

Same problem here. Purchased PT Ultimate and received a CD box containing the registration card. Entered that number and my AVID master account indicates that the software is active.

When I try to open PT, a dialogue window opens indicating that I still need to enter my activation code into my iLok account. I have no idea where this number is, and nothing has been sent to me... I started this process yesterday, so maybe AVID needs a bit longer to send me an activation code? Seems very strange considering that this should be an automated process that requires no time at all.

Since I have not been sent an activation code, I am unable to enter this information into my iLok account.
Note: My iLok account is synched to my AVID master account.

This is very frustrating since I am not sure what is wrong. My first "encounter" with Chip the Help Bot was totallly useless, since he/it just referred my to links I have already tried.
Hey, AVID, why is it so difficult to activate the product I have paid for....? PLEASE HELP NOW....
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  #14  
Old 12-01-2021, 02:08 PM
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jeffro jeffro is offline
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Default Re: iLock activation code never received in iLock account, Help

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Originally Posted by PT_NOOB_CH View Post
Same problem here...
Welcome to the community.

Looks like this was solved via your support case on 11/28.
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