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Old 01-16-2012, 04:40 PM
bashville bashville is offline
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Default Is the support plan available this year? Would it include PT10 upgrade?

Is this plan still available? What would the situation be if I was still at PT9 HD? Would the 10 upgrade be included in this plan?

Below is a quote from an informational post from Digi in December:

-------------------
Avid Standard Support Plan for $599 -

Now, back to the Avid Standard Support plan. I spoke about this last week and we quickly saw there was a great deal of confusion. We really want to clear this up because this program is great for our customers. So currently, if you are on an Avid support plan, you receive a year of maintenance (tech support, etc.) and free upgrades from the time of purchase. So if you were on this plan when you originally purchased Pro Tools HD 9, you would be eligible for a complimentary upgrade to Pro Tools HD 10. What we realized quickly was that very few of our audio customers knew about it and therefore could not take advantage of it. Based on this, we wanted fix the problem and create an opportunity for you to get on this retroactively.

So here’s the deal: Any customer who currently owns Pro Tools HD 9 is eligible to purchase the Standard Avid Support Plan for $599 until the end of the year. Once you purchase this from your dealer, you will be eligible to receive your Pro Tools HD 10 upgrade as part of the program. You will also have 12 months of maintenance, and any future upgrades within the 12 months will be included.

At the end of the 12 months, you can renew the program and get future upgrades and support. It’s a great program. For around $50 a month, you never have to worry about software upgrades or support pricing again.

To sum up, we believe that professionals deserve the best tools that help you be more creative and get your projects done better and faster. We’re confident that once you experience the giant leap in performance and capability of Pro Tools HD 10, its value will be self-evident.

Looking forward to your feedback.
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Old 01-16-2012, 05:02 PM
nst7 nst7 is offline
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Default Re: Is the support plan available this year? Would it include PT10 upgrade?

The fee upgrade to HD10 was only until Dec. 31st.

However, it seems they've also taken away the support plan in general.
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Old 01-16-2012, 06:01 PM
bashville bashville is offline
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Default Re: Is the support plan available this year? Would it include PT10 upgrade?

Well part of the confusion around this last year was that it didn't appear in the "support" part of the store. So I'm not surprised it's still not there.

Maybe the DTS guy can weigh in?
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Old 01-16-2012, 06:19 PM
nst7 nst7 is offline
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Default Re: Is the support plan available this year? Would it include PT10 upgrade?

It's gone from Sweetwater, and my rep there had noticed it also.

However, even if it comes back, the upgrade to HD 10 is over.

It might be advantageous to get it though, in the anticipation that PT11 will be out this October at AES. If you're current with the plan then you would get that.
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