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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
08-08-2011, 02:37 PM
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HELP!!! Native PCI Install
Just got my new HD Native & Omni today. I've spent the last few hours installing, removing and reinstalling the PCI card again and again. I've tried all the slots, made sure the card is seating securely, etc... But every time I restart the MacPro (dual quad 3Ghz "Clovertown" w/ 8 Mb RAM, 10.6.8 & ProTools 9.0.4)) I get the hardware test "pass"tone, see the gray apple and spinning gear for several seconds, then the dreaded "you must push the power button to shut down and restart...).
This is not my first PCI install - not by a long shot. And I've tried everything I can think of. I have an ASC and an email report in to Avid Support (the phone line had a 30+ minute wait). I'm beginning to think I've got a bad card. Any suggestions will be appreciated, as for now I'm dead in the water.
__________________
Ron Stephens [email protected] Latest Pro Tools Studio, macOS 14beta, Mac Studio M1. 
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#2
08-09-2011, 08:52 AM
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Re: HELP!!! Native PCI Install
Tech Support helped me out. So, just in case anyone runs into the same issue...
HD 9.0.4 DOES run under OS 10.6.8 - BUT, only if the Native PCI card firmware is updated under 10.6.7. Fortunately, I had 10.6.7 on an external drive. So a restart under 10.6.7, 9.0.4 install, firmware update (initiated by launching PT) and I'm good to go w/9.04 on 10.6.8.
__________________
Ron Stephens [email protected] Latest Pro Tools Studio, macOS 14beta, Mac Studio M1.
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#3
08-09-2011, 05:00 PM
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Re: HELP!!! Native PCI Install
Maybe this is the problem I had? I couldn't complete a firmware update under 10.6.8, so Pro Tools couldn't launch.
Its a temperamental card, thats for sure!
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#4
08-11-2011, 06:48 PM
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Re: HELP!!! Native PCI Install
There are instructions that specifically state NOT to install 9.0.4 while in 10.6.8.
You must: 1) Install 9.0.4 while in 10.6.7 (this means you have to find someone with a Mac Pro without 10.6.8 if yours is already updated to 10.6.8) 2) Launch Pro Tools while in 10.6.7 (in order to update the card's firmware) 3) Then upgrade your OS to 10.6.8. It's not necessarily a buggy card. You just had to follow the instructions in a very specific order.
__________________
Pro Tools Carbon | HD Native 2021.12 | HD I/O 8x8x8 | UA 4-710D | Avalon VT737 | Waves Mercury | Komplete 13 Ultimate Collector's | Kontrol S61 | Maschine Studio | Eleven Rack | Pro Tools Control w/ 9.7" iPad Pro | Pro Tools Dock | S1 | MacPro 7,1: 16-core 96GB RAM W5700X GPU OS 11 1TB SSD +OWC 1m2 2TB SSD (samples) +Sonnet M.2 4x4 4x2TB Samsung Evo Plus SSDs in RAID 0 (sessions)
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#5
08-11-2011, 07:13 PM
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Re: HELP!!! Native PCI Install
Quote:
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Aaron Mulqueen - 001 HD Native
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#6
08-16-2011, 06:10 PM
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Re: HELP!!! Native PCI Install
Yeah - you must upgrade the firmware under 10.6.7. That's what I said - isn't it? ;-()
__________________
Ron Stephens [email protected] Latest Pro Tools Studio, macOS 14beta, Mac Studio M1.
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