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Old 03-11-2020, 10:42 AM
aelovera aelovera is offline
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Default Lost iLok/License Recover

Hi, I've lost my iLok, did my RMA, bought a new one, bought an ASC, filed the case but not a response, Is there anything else I should do? My case number is 03900159.

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Old 03-11-2020, 10:55 AM
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JFreak JFreak is online now
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Default Re: Lost iLok/License Recover

Hi, welcome to the community.

iLok issues are handled by iLok -- you probably need to send them some kind of official report of stolen key or whatever, they will be able to help you. If not, your insurance company is next on the line.
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Old 03-11-2020, 11:13 AM
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jeffro jeffro is offline
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Default Re: Lost iLok/License Recover

Sounds like you already did the iLok steps in the process and are waiting for our response. Will check into this...
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Old 03-11-2020, 01:10 PM
aelovera aelovera is offline
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Default Re: Lost iLok/License Recover

Thank You! I think I did all the steps, don't know if I might have missed any step.
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