Quicktime wrapper error when importing Quicktime file

[QuacksMeUp]

Thanks, Drew & Craig.

Trashed PT12. Did a Recovery reinstall of Yosemite. Reinstalled PT12. Still same errors importing h.264 Quicktime file:

[drag-n-drop] "Could not complete your request because the QuickTime wrapper plug-in failed to load."

[import command] "Unable to link to file [filename].mov dur to either a missing CODEC or the file may be unsupported."

By comparison, PT12 loaded an .mp4 file without trouble.

\system\library\QuickTime shows both AppleVAH264HW.component and QuickTimeH264.component (in addition to the MPEG & MPEG4 components).

However, I'm noting that INFO for the problematic file lists an "mebx" CODEC in addition to H.264 & AAC. Could MEBX be the issue here? The file is video shot on an iPhone 6.

Karl

iMac 5K Core i5 3.3Ghz
32GB RAM
PT 12.2.1
OS X 10.10.5 (Yosemite)

[QuacksMeUp]

Found this thread dating back as late as 2014. Same issues... but none of the suggested "fixes" have worked in my case.

Still searching...

http://duc.avid.com/showthread.php?t=340394&page=9

[tom_lowe]

Why are you trying to work with H.264 in the first place? especially straight from a phone. Transcode to an editing CODEC.

[QuacksMeUp]

Well, Tom, under HD 10 and vanilla 11, I had no issue dragging and dropping an iPhone video. This has only become a problem since I moved to 12.

My area of expertise is audio; not video. So, I have no concept of "transcoding." And you don't know what you don't know until someone tells you.

If someone would care to give me a brief what, why & how to transcoding, that would be helpful. Otherwise, I can Google it. Thanks!

[wolfhound]

I'm having the same problem all of a sudden. It doesn't matter if I transcode, if the file was originally H.264 it won't load.

[QuacksMeUp]

Hey there wolf. I used HandBrake last night (after learning the what & why of transcoding) to convert the Quicktime "wrapper" to an MP4 container. That did the trick. I was able to drag-n-drop right into PT 12.2.1

Of course, at a slow/high quality setting, it took almost 2 hours just to get thru the transcoding.

Like you, I don't know what has changed - nor why H.264 (which appears to be such a modern video standard) should not be easily handled by Protools. It didn't seem to be a problem before. And I believe I used PT to resync audio to an iPhone video within the past 2 weeks. Worked for me then.

[wolfhound]

Thanks, Quacks.

Luckily, this thread actually just resolved my issue.

http://duc.avid.com/showthread.php?p...41#post2308141

There was in illegal character in the file path! I can't believe that in 2015 PT is still unable to handle a simple " / " character.