Please help, cannot submit transfer of ownership

[ba'hart]

Please help, cannot submit transfer of ownership
I bought a used hdx card and want it registered to my account.
Purchased a ticket and followed the steps.
When submitting the form I get a message that I need to log in
I don't have an asc number to contact support, please help I'm stuck

[unkJE]

Originally Posted by ba'hart

...I don't have an asc number to contact support, please help I'm stuck

Get a free ASC Code/Number from your Avid account:
Login to your Avid Master Account
Under “My Support Center” click on “Access the Support Center (Portal)”
This takes you to: https://na49.salesforce.com/500/o

Under “Select Case Record Type” click on the drop-down Menu and select “Audio” (if your problem is not “Video”)

In the 1st box, add a short description of your problem
In the 2nd box, select “Artist Suite – DAW”
In the 3rd box, select “Pro Tools” or “Pro Tools Ultimate” - or whichever choice applies to you
In the 4th box, select “Pro Tools | Software”
In the 5th box, select your Pro Tools version

Click on “Submit My Question”

You’ll be provided with a Case Number

“Post Reply” to your DUC Thread, include your Case Number to help Mods or Higher escalate your Case




See:
Avid Knowledge Base
Avid Online Store: How to get your purchased Avid Support Code
https://avid.secure.force.com/pkb/ar...d-Support-Code

For others interested:
How do I submit a Transfer of Ownership form for Avid Pro Tools Audio Products?
https://avid.secure.force.com/pkb/ar...S/FAQ/en363631
If you are selling a used system, you should fill out the seller's portion of the Transfer of Ownership Form and include it with the sale. After both buyer and seller have completed and signed the Transfer of Ownership form, it will need to be submitted to Avid for processing. Be sure to complete all the required information to ensure your transfer can be completed. Incomplete forms may not be processed.

See the attached form for specific steps required to complete the transfer of your product. Avid Audio Transfer of Ownership Form (PDF)
Download the Avid Audio Transfer of Ownership (T.O.O.) Form:
https://resources.avid.com/SupportFi..._Form_2017.pdf

[ba'hart]

hi, thanks for the answer.
however my avid account says I do not have access to the Support Center.
When I select Request access to Support Center (Portal) it asks for a System ID or Contract Number.
The $20 ticket I bought does not provide such information. all is empty.
I have a signed transfer of ownership form
I paid the fee
what now ?
thanks

[unkJE]

Originally Posted by ba'hart

...
When I select Request access to Support Center (Portal) it asks for a System ID ...

Your Publisher License ID is your System ID
On the upper portion of iLok License Manager, click View > Columns > Publisher License ID or Right-click on any blank gray space between tabs


Locating your System ID from the iLok License Manager
https://youtu.be/5MGlO1HyD5w


Avid Knowledge Base - How to Show System ID in iLok License Manager
https://avid.secure.force.com/pkb/ar...stem-ID-in-iLM