|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#1
|
|||
|
|||
iLok Error with PT 2018
Hi,
I just purchased the Pro Tools Upgrade Reinstatement Plan for my perpetual licence for PT 12.7, the subscription of which lapsed in June, 2017. But when I try to activate the software from 'Products not yet downloaded' in my Avid account, I get the error message: 'This iLok account does not appear to have an eligible license for this upgrade. Please ensure that your iLok account below is correct. For information on eligible products see the product description details on shop.avid.com or your Avid reseller.' I'm using the latest iLok Licence manager (4.1.1.1211) and my PT licences are on the iLok (Pro Tools Perpetual Bundle (with 10/11/12) (4)). Can anyone help? Thanks, Midi Systems: I'm on Sierra on a MacBook Pro / High Sierra 10.13.3 on an iMac Pro. I've tried to acitvate with iLok on both computers with the same results. Last edited by midi sordino; 04-19-2018 at 03:31 AM. |
#2
|
|||
|
|||
Re: iLok Error with PT 2018
I've just resolved this with a very nice lady by the name of Kenisha on Avid Customer Support in the UK. It was an error related to Avid being unable to recognise my older PT perpetual licences. The email I got confirming purchase of the re-instatement plan added to the confusion by saying I would be billed monthly and contained no activation code. I'm leaving this post in case anyone else gets the same error message
|
#3
|
||||
|
||||
Re: iLok Error with PT 2018
Thanks.
__________________
~ tom thomas Formerly hobotom Pro Tools Ultimate 2024 HDX Hybrid HD Omni and 192 I/Os Windows 10 Intel Hexcore i7 All Samsung Pro SSDs Ampex MM1200 2" 24 trk tape Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc. Plug-ins: Too many to talk about. www.metrostudios.com |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Why does my iLok software have to up to date to run Pro Tools 2018? | DJ Hellfire | Pro Tools 2018 | 32 | 11-25-2018 12:37 PM |
iLok cloud problems with PT 2018.1 | joelrockstar19 | Licensing & Accounts | 12 | 11-09-2018 01:16 PM |
ProTools 2018.3 wants to activate, but iLok is working fine | waynejones253 | Licensing & Accounts | 1 | 03-29-2018 07:53 PM |
Does the 2018 boxed version come with iLok 2 or 3 and ... | rique000 | Pro Tools 2018 | 3 | 02-23-2018 06:11 PM |
PT 2018.1 iLok weirdness | PMF Media | Licensing & Accounts | 7 | 01-31-2018 03:16 PM |