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  #11  
Old 11-04-2024, 11:13 AM
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Default Re: Error occured while trying to load the controller personality "EUCON" - Win11

and one more thing. With EuControl running can you right click the notification Icon down the bottom right of the screedn and Collect logs. Send me a link to them in a PM
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  #12  
Old 11-04-2024, 11:15 AM
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Default Re: Error occured while trying to load the controller personality "EUCON" - Win11

I found this from 2020:

I FIXED IT! Unfortunately I had to go through all of the steps including uninstall and reinstall and still initializing the Eucon failed. And then I got adventurous and decided to enable the Eucon controller when there was no session open. And voila!!!!! It went through.

So the bug is: Do not try to enable the Eucon peripheral while a session is open. It comes up with an error that makes you think this function is broken....
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  #13  
Old 11-04-2024, 11:20 AM
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Default Re: Error occured while trying to load the controller personality "EUCON" - Win11

Quote:
Originally Posted by EddieJones View Post
This is the file its complaining about C:|Program Files\Common FIles\Avid\Eucon\EuCon2.dll
Should I try deleting that?
__________________
Windows 11 23H2, Intel Core Ultra 9 285K, Asus Hero Z890, 48GB 8400MHz CUDIMM, Corsair RM850x, 10TB of M.2 (Crucial T705 for OS), 22TB of HDD, Noctua NH-D15 G2 and Fractal Design Meshify 2 + RTX 4070 - PT Ultimate 2024.10.2 / DAR 5.3

And Intel i9-14900KS, MSI PRO Z690-A D4, 64 GB DDR4 4000MHz/CL18, Corsair HX1000, 1TB M.2 PCIe 4.0, 5TB M.2 PCIe 3.0, 2TB QVO, 2x6TB WD Black, Noctua NH-D15, Fractal Design Define R6

Used to be/ Spare/ old DAR: Mac Pro 4,1 upgraded to 5,1 3,46Ghz 12 Core, 96GB RAM, OS SSD and Sata3 Audio SSD, macOS Mojave, PT Ultimate 2021.10, DAR 5.0

HDX2, MTRX Studio & DAD MOM, HD I/O 16x16, Apogee AD/DA 16X/X-HD and Dock + 3x S1
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  #14  
Old 11-04-2024, 11:23 AM
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Default Re: Error occured while trying to load the controller personality "EUCON" - Win11

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Originally Posted by EddieJones View Post
Also, In EuControl can you go to about and tell me all the versions listed there
Dock FW 21.8.1
Same for all 3 S1's
Avid Control (my tablet) is V 2023.11.0
__________________
Windows 11 23H2, Intel Core Ultra 9 285K, Asus Hero Z890, 48GB 8400MHz CUDIMM, Corsair RM850x, 10TB of M.2 (Crucial T705 for OS), 22TB of HDD, Noctua NH-D15 G2 and Fractal Design Meshify 2 + RTX 4070 - PT Ultimate 2024.10.2 / DAR 5.3

And Intel i9-14900KS, MSI PRO Z690-A D4, 64 GB DDR4 4000MHz/CL18, Corsair HX1000, 1TB M.2 PCIe 4.0, 5TB M.2 PCIe 3.0, 2TB QVO, 2x6TB WD Black, Noctua NH-D15, Fractal Design Define R6

Used to be/ Spare/ old DAR: Mac Pro 4,1 upgraded to 5,1 3,46Ghz 12 Core, 96GB RAM, OS SSD and Sata3 Audio SSD, macOS Mojave, PT Ultimate 2021.10, DAR 5.0

HDX2, MTRX Studio & DAD MOM, HD I/O 16x16, Apogee AD/DA 16X/X-HD and Dock + 3x S1
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  #15  
Old 11-04-2024, 11:25 AM
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Default Re: Error occured while trying to load the controller personality "EUCON" - Win11

Quote:
Originally Posted by EddieJones View Post
I found this from 2020:

I FIXED IT! Unfortunately I had to go through all of the steps including uninstall and reinstall and still initializing the Eucon failed. And then I got adventurous and decided to enable the Eucon controller when there was no session open. And voila!!!!! It went through.

So the bug is: Do not try to enable the Eucon peripheral while a session is open. It comes up with an error that makes you think this function is broken....
Yeah, this was the Bob Katz thread I referenced, but I'm not trying to enable Eucon with a session open - just as the first thing in a fresh install.

FWIW I also had a "residual" (I assume) setting visible on my Ethernet port settings called "Avid Icon, C24 Ethernet Support - I posted a pic in the FB thread) - I had already disabled this earlier, but uninstalled it completely before the latest PT and Eucon reinstall.
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Windows 11 23H2, Intel Core Ultra 9 285K, Asus Hero Z890, 48GB 8400MHz CUDIMM, Corsair RM850x, 10TB of M.2 (Crucial T705 for OS), 22TB of HDD, Noctua NH-D15 G2 and Fractal Design Meshify 2 + RTX 4070 - PT Ultimate 2024.10.2 / DAR 5.3

And Intel i9-14900KS, MSI PRO Z690-A D4, 64 GB DDR4 4000MHz/CL18, Corsair HX1000, 1TB M.2 PCIe 4.0, 5TB M.2 PCIe 3.0, 2TB QVO, 2x6TB WD Black, Noctua NH-D15, Fractal Design Define R6

Used to be/ Spare/ old DAR: Mac Pro 4,1 upgraded to 5,1 3,46Ghz 12 Core, 96GB RAM, OS SSD and Sata3 Audio SSD, macOS Mojave, PT Ultimate 2021.10, DAR 5.0

HDX2, MTRX Studio & DAD MOM, HD I/O 16x16, Apogee AD/DA 16X/X-HD and Dock + 3x S1
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  #16  
Old 11-04-2024, 11:26 AM
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Default Re: Error occured while trying to load the controller personality "EUCON" - Win11

Quote:
Originally Posted by EddieJones View Post
and one more thing. With EuControl running can you right click the notification Icon down the bottom right of the screedn and Collect logs. Send me a link to them in a PM
Sent!
__________________
Windows 11 23H2, Intel Core Ultra 9 285K, Asus Hero Z890, 48GB 8400MHz CUDIMM, Corsair RM850x, 10TB of M.2 (Crucial T705 for OS), 22TB of HDD, Noctua NH-D15 G2 and Fractal Design Meshify 2 + RTX 4070 - PT Ultimate 2024.10.2 / DAR 5.3

And Intel i9-14900KS, MSI PRO Z690-A D4, 64 GB DDR4 4000MHz/CL18, Corsair HX1000, 1TB M.2 PCIe 4.0, 5TB M.2 PCIe 3.0, 2TB QVO, 2x6TB WD Black, Noctua NH-D15, Fractal Design Define R6

Used to be/ Spare/ old DAR: Mac Pro 4,1 upgraded to 5,1 3,46Ghz 12 Core, 96GB RAM, OS SSD and Sata3 Audio SSD, macOS Mojave, PT Ultimate 2021.10, DAR 5.0

HDX2, MTRX Studio & DAD MOM, HD I/O 16x16, Apogee AD/DA 16X/X-HD and Dock + 3x S1
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  #17  
Old 11-04-2024, 11:42 AM
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Default Re: Error occured while trying to load the controller personality "EUCON" - Win11

Thanks, got the logs, will review with software team in a min.
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  #18  
Old 11-04-2024, 11:57 AM
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Default Re: Error occured while trying to load the controller personality "EUCON" - Win11

Quote:
Originally Posted by EddieJones View Post
Thanks, got the logs, will review with software team in a min.
Ok, I will be at the machines for the next few hours so can try any ideas ASAP
__________________
Windows 11 23H2, Intel Core Ultra 9 285K, Asus Hero Z890, 48GB 8400MHz CUDIMM, Corsair RM850x, 10TB of M.2 (Crucial T705 for OS), 22TB of HDD, Noctua NH-D15 G2 and Fractal Design Meshify 2 + RTX 4070 - PT Ultimate 2024.10.2 / DAR 5.3

And Intel i9-14900KS, MSI PRO Z690-A D4, 64 GB DDR4 4000MHz/CL18, Corsair HX1000, 1TB M.2 PCIe 4.0, 5TB M.2 PCIe 3.0, 2TB QVO, 2x6TB WD Black, Noctua NH-D15, Fractal Design Define R6

Used to be/ Spare/ old DAR: Mac Pro 4,1 upgraded to 5,1 3,46Ghz 12 Core, 96GB RAM, OS SSD and Sata3 Audio SSD, macOS Mojave, PT Ultimate 2021.10, DAR 5.0

HDX2, MTRX Studio & DAD MOM, HD I/O 16x16, Apogee AD/DA 16X/X-HD and Dock + 3x S1
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  #19  
Old 11-04-2024, 12:13 PM
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Default Re: Error occured while trying to load the controller personality "EUCON" - Win11

Quote:
Originally Posted by EddieJones View Post
This is the file its complaining about C:|Program Files\Common FIles\Avid\Eucon\EuCon2.dll
Just did a second round of full uninstall etc per your list, can confirm that the EUCON uninstall removes this.
__________________
Windows 11 23H2, Intel Core Ultra 9 285K, Asus Hero Z890, 48GB 8400MHz CUDIMM, Corsair RM850x, 10TB of M.2 (Crucial T705 for OS), 22TB of HDD, Noctua NH-D15 G2 and Fractal Design Meshify 2 + RTX 4070 - PT Ultimate 2024.10.2 / DAR 5.3

And Intel i9-14900KS, MSI PRO Z690-A D4, 64 GB DDR4 4000MHz/CL18, Corsair HX1000, 1TB M.2 PCIe 4.0, 5TB M.2 PCIe 3.0, 2TB QVO, 2x6TB WD Black, Noctua NH-D15, Fractal Design Define R6

Used to be/ Spare/ old DAR: Mac Pro 4,1 upgraded to 5,1 3,46Ghz 12 Core, 96GB RAM, OS SSD and Sata3 Audio SSD, macOS Mojave, PT Ultimate 2021.10, DAR 5.0

HDX2, MTRX Studio & DAD MOM, HD I/O 16x16, Apogee AD/DA 16X/X-HD and Dock + 3x S1
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  #20  
Old 11-04-2024, 12:14 PM
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Default Re: Error occured while trying to load the controller personality "EUCON" - Win11

We see some errors not only with EUCON but also loading the RMU personality....we are asking PT engineers. In the meantime, you could try this. Uninstall PT and EUCON again. The open Regedit and search for EUCON. Delete every key you find. then restart and install.
I'm sorry you are having these issues. I'll be hear until we sort them.
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