Updated Pro Tools not opening old files

[cimiotti.recs]

Hello Board,

After a year subscription of ProTools Studio came to an end, I decided to switch to the monthly Artist subscription. After updating everything and downloading the new software, my ProTools files are not opening.

Is there an easy fix to this? Do I need to just need to subscribe to "ProTools studio" in order to access all of my files?

Thank you in advance, I apologize if this post is redundant, but the board is a little overwhelming

[lesbrunn]

Originally Posted by cimiotti.recs

Hello Board,

After a year subscription of ProTools Studio came to an end, I decided to switch to the monthly Artist subscription. After updating everything and downloading the new software, my ProTools files are not opening.

Is there an easy fix to this? Do I need to just need to subscribe to "ProTools studio" in order to access all of my files?

Thank you in advance, I apologize if this post is redundant, but the board is a little overwhelming

Have you tried trashing prefs? That's the first thing to do, and it solves a lot of problems. If that doesn't work, you can submit all your system details, and I'm sure you'll get some help here.

[cimiotti.recs]

Thanks for the thought. I tried trashing the preferences and it didn't work. I think that it has something to do with the fact that I downloaded the "Artist" version of ProTools. I am trying to sort it out with Avid Support now. We will see...

[albee1952]

Originally Posted by cimiotti.recs

Thanks for the thought. I tried trashing the preferences and it didn't work. I think that it has something to do with the fact that I downloaded the "Artist" version of ProTools. I am trying to sort it out with Avid Support now. We will see...

Well, I hope support is able to solve your issue, but there is no "Artist" download. There is one installer for all and its the iLok license that tells the software which features to enable. This begs the question: are you able to open Pro Tools(without opening a session)? And, do you always start Pro Tools first, THEN open a session(this is the preferred method).

If you can't open Pro Tools by itself, then its probably an issue with the licensing on your iLok. Open iLok Manager and log into your account, the click on your iLok to show licenses. The two important things here are; do you see a valid license for Pro Tools Artist, and, do you see an expired license for Pro Tools Studio? If you don't see a license for Artist, look under the "Available" tab(if you find it there, drag it onto your iLok). If you do see an expired license for Studio, right-click and de-activate it(if the software sees an expired license, it won't look for a current license). Let us know what happens

[cimiotti.recs]

This totally fixed the issue.

I initially tried to open files from the first pop up screen in protools.

After reading your post, I just opened a new session, and then opened my old session files from there.

Thank you for taking the time to respond to my post. I was pulling my hair out yesterday, and this fixed everything!