Always having to force quit Pro Tools

[anackman]

Yup. Same thing. Pro Tools hangs and becomes unresponsive after File > Quit during when the "AUDIO FILE CATALOG" dialog box pops up. Can't get past that to actually quit the session and I have to force quit.

Pretty much 75% of the time, with or without plugins. Very annoying.

[ZEUSS]

Have to force quit pretty much every day. Same on 2 different machines. Same OS. Spent a day going over plugin updates. All up to date. No difference. Wiped prefs etc.

[marianna]

Originally Posted by anackman

Yup. Same thing. Pro Tools hangs and becomes unresponsive after File > Quit during when the "AUDIO FILE CATALOG" dialog box pops up. Can't get past that to actually quit the session and I have to force quit.

Pretty much 75% of the time, with or without plugins. Very annoying.

Alex,

I created a case # 04666932 so support can look at this as they have a bunch of folks with the same issue.....

Stand by for support to assist.
Marianna

[marianna]

Originally Posted by ZEUSS

Have to force quit pretty much every day. Same on 2 different machines. Same OS. Spent a day going over plugin updates. All up to date. No difference. Wiped prefs etc.

HI Chris....

I created a case for you as well with your specifications ( Case # 04666935 ) so support can look at your system as well.

Marianna

[mikecam]

I started having the same problem right after moving sample libraries from one external SSD to another.. coincidence perhaps, could have something to do with it?
MBP 16G Quad-core Intel i7, OS Monterey, PT Studio

[marty lester]

respectfully, there have been months of posts about this problem and no resolution. what has your tech team discovered? how can we be charged a monthly subscription to this software with NO results from tech support? thanks...this problem is crippling me.

[marianna]

Originally Posted by marty lester

respectfully, there have been months of posts about this problem and no resolution. what has your tech team discovered? how can we be charged a monthly subscription to this software with NO results from tech support? thanks...this problem is crippling me.

Hi Marty
Understand the frustration........ They are working on it but different variations of config's, versions and the like are impacting the ability to pin point.

Did you create a case to have your specific situation looked at? If so, what's the case # and if not - can you do that or email me direct with your Avi account email and I can do it for you.

Marianna
marianna.montague@avid.com