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#1
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Ongoing Issue with Carbon and PT 2021.3.1
So, I have had this problem happen 3 times now, just happened again.
It seems like if I leave PT open, and run down the store say, for 20 minutes, when I return I see a message saying "PT can't communicate with interface" or words to that affect. PT has to be force quit. Then I can go back in Finder, open iTunes, and that works fine. But re opening PT ( which I know is using a different engine) results in more error messages about communicating with the interface, I think one was not enough DSP or something). I know at one point restarting the Mac did not help, only unplugging the interface itself did. Will try to keep and eye on this, but so far, Carbon's AC plug is getting a real work out... TH |
#2
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Re: Ongoing Issue with Carbon and Latest PT...
Hey Tom,
Is your Mac going to sleep?
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Kyle Splittgerber Senior Principal Product Designer Avid Berkeley, CA |
#3
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Re: Ongoing Issue with Carbon and Latest PT...
No, it is set to Never Sleep...
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#4
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Re: Ongoing Issue with Carbon and Latest PT...
Hey Tom
If you can get a case started and let me know what the number is, I'll make sure we get eyes on it. Feel free to DM me. mark
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Mark Corbin Avid Sr Principal Product Manager Professional Audio Systems For immediate assistance: Pro Tools & Eucon Surfaces - +1 888-456-3444 Venue Support - +1 978-275-2557 Find out how to create, manage, and edit cases online now HERE It's fast, easy, and effective! |
#5
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Re: Ongoing Issue with Carbon and Latest PT...
Thanks Mark.
Been fine the last week until yesterday, when I put a track in Polyphonic mode and slowed down the tempo of the session. Immediately got this error: https://www.dropbox.com/s/9ehkn0t0mz...%20PM.png?dl=0 I do this a lot, and after re plugging in the unit and re launching PT I continued using EA with no problem. Wondering if upgrading to Big Sur would solve some of these odd issues... |
#6
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Re: Ongoing Issue with Carbon and Latest PT...
Quote:
I wonder if the "not-enough DSP" error may be the AAE -7050 that I recently started a thread about. Curious if there has been any progress made here. |
#7
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Re: Ongoing Issue with Carbon and Latest PT...
Yes, waiting for some feedback from Avid - probably Kyle I hope - on another thread about which is the current recommended version of MacOS with Carbon and 2021.6.0
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#8
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Re: Ongoing Issue with Carbon and Latest PT...
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Carbon and PT working super. |
#9
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Re: Ongoing Issue with Carbon and PT 2021.3.1
JINX!!
So after not having the problem, today I mistakenly left a session open, and ran some errands. Gone about an hour or so. Came back to an alert on screen saying PT could not communicate with the interface. Quit, turned Carbon off and on again, all is good. |
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