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#1
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Canīt update billing or shipping info on my account
I have just renewed the annual upgrade plan on my Avid account.
To download loyality items, i get a message to upgrade my billing info. Since iīm from Norway and live in the the state "Akershus", thats what the previous billing information said. Now when i try to update the information, no option for State/ province other than "Norway" is available and i get an error message: "Billing country and state cannot be changed because you have active subscriptions" So iīm stuck with the old adress and canīt update it. Can someone help me with this?
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Imac 21,5 late 2012, (upgraded 2018), i7 quad core 3,1 ghz 16 gb ram. Samsung Evo 850 SSD 1tb. Catalina 10.15.3, PT 2021.12, Waves Diamond ++. Native instruments komplete ultimate. Arturia Matrix 12v2. Mini V v3, Prophet v3, Air , Hammond B3x etc... |
#2
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Re: Canīt update billing or shipping info on my account
So noone has experienxed the same idiotic problem?
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Imac 21,5 late 2012, (upgraded 2018), i7 quad core 3,1 ghz 16 gb ram. Samsung Evo 850 SSD 1tb. Catalina 10.15.3, PT 2021.12, Waves Diamond ++. Native instruments komplete ultimate. Arturia Matrix 12v2. Mini V v3, Prophet v3, Air , Hammond B3x etc... |
#3
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Re: Canīt update billing or shipping info on my account
Hei.
I can't help you directly, but I've escalated your case.
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Studio rig - Pro Tools|HDX 2018.7 | Logic Pro X.4.2 | Avid HD I/O (8x8x8) | 6-core 3.33 Westmere w/24GB RAM | OS 10.12.3 | D-Command ES | Eleven Rack | Vienna Ensemble Pro 5 Mobile rig - Macbook Pro i7 w/16GB RAM | UA Apollo 8p | Pro Tools|HD 2018.3 | Logic Pro X.4.2 | OS 10.12.6 |
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