Screen Problem with brand new profile

[JCollee]

We have just taken delivery of two full profile rigs and the screen output of one is not well. It's yellowy where it should be white! I have changed VGA cables several times and it worked initally, but has no effect now. I then used our other desk with the same FOH, Stage, link cable and monitor and it was fine. The head of video here and myself are farily certain it may be a loose connection somewhere inside the desk, I just wondered if anyone has had the same problem and could offer a solution please.

Cheers guys

JC

[Avid Pro Mixing Support]

JC,

There is probably a color channel getting lost in between the FOH Rack and the monitor. Can you try swapping just the FOH Link cable between the 2 systems to see if the problem follows the cable? It is possible that a pin has been damaged, or perhaps there is a manufacturing issue.

If it's not the cable, then it must be an internal component of the FOH Rack or Profile. Let us know the results of your troubleshooting.

Thanks,
Rich

[JCollee]

Hi Rich, thanks for the speedy reply. I have already tried to repeat the problem with a different link cable. I have also swapped my other desk into the same set up as before and it fixed the problem. This leads me to believe it is an internal issue within the console. I have just had two guys from our local resellers out here to look at it and they seem to agree. fingers crossed a new internal cable and maybe a new card will sort it out.

Cheers matey

JC

[Kenmillerjr]

...because of this posting, I threw some extra VGA cables in my audio workbox today. Never know when those dinky pins might get bent...

[Tiginbna]

I have had pushed pins on the panel mounted connector at the local rack before. I believe the lower case "m,n, and o" are the colors for the VGA at the connector. Check the pins.