Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

 
 
Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
  #1  
Old 06-02-2020, 02:02 AM
PaulMac PaulMac is offline
Member
 
Join Date: Oct 2015
Location: Glasgow, Scotland
Posts: 3
Default Avid support is an absolute joke

I contacted Avid about a lost ilok with my RMA and they told me to buy a ASC and then contact them when I have, which I did 3-4 minutes after they told me to. I emailed to say I purchased it but hadn't received the ASC. The site told me to look at my emails and my email tells me to access my purchase in the download centre. When I access the "Retrieve ASC Details" of the website I am informed "No Active ASC Code found".

Their last reply to me was 3 days ago to tell me to purchase the ASC.
I have tried to phone Avid and they have temporarily closed your licensing support line.

Meanwhile I'm a day late submitting a record for mastering... I have paid £36 specifically for what will likely require 5 minutes of Avid's time and they have not replied in 3 days.
__________________
Owner/Engineer
www.45asiderecordings.co.uk
Reply With Quote
 

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Avid plugins no joke mikeyman General Discussion 21 04-10-2018 08:31 PM
Avid Video Engine Was Unable To Stop - is this an on going joke? sellout Pro Tools 12 7 08-05-2016 01:53 AM
What A Freaking Joke.. Come on AVID it's time you worked some of this junk out ilovemyssl Artist Series 37 04-11-2016 03:54 PM
Dear Avid customer support! Would you please answer my both avid support cases Ale Pro Tools HDX & HD Native Systems (Mac) 0 11-24-2011 01:56 PM
Avid system - new case - is it a joke? tamasdragon General Discussion 18 07-01-2010 11:50 PM


All times are GMT -7. The time now is 12:25 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com