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Old 02-04-2023, 07:47 AM
SteveFireland SteveFireland is offline
Join Date: Jul 2006
Location: Northern Ireland
Posts: 126
Default Studio license has disappeared

I realise no one is really going to be able to help here, but I feel like grumbling. Everything was working fine last night. Try to start up ProTools this mirning, and it says I don't have a license.

There isn't one in the ilok manager, and I assume there was one there up until today - very rarely look in there! The plug-in bundle license is still in there. Avid Link says my subscription is active, the Avid website says my subscription is active. My credit card bill says it's still active.

Opened a case on the site, they say they'll reply in two business days - so I guess I'll not get any work done this weekend. Nice.

Noticed that I'm paying £32.40 a month... and the website says it's £25 a month now. So when their support team gets back to me, I have more questions for them... (I know the price changed recently. I want the new price.)
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Old 02-04-2023, 08:35 AM
albee1952's Avatar
albee1952 albee1952 is offline
Join Date: May 2004
Location: Norwich, CT
Posts: 39,420
Default Re: Studio license has disappeared

Hmmm, I hope this gets sorted quickly and wish I had some good ideas. Having said that, here are a few thoughts:
1-open ILM and re-syncronise your iLok.
2-if you don't use a physical iLok(using the cloud), consider changing and getting one.
3-grab a Pro Tools Intro license so you can do some work(you MIGHT need to uninstall(Windows) or rename(MAC) your current Pro Tools, but that will have no affect on your sessions
HP Z4 workstation, Mbox Studio

The better I drink, the more I mix

BTW, my name is Dave, but most people call me.........................Dave
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