Commit / Freeze / Rendering Tracks causing Pro Tools to freeze or crash

[iamkimosabi]

System Specs:
2010 Mac Pro 12 Core Xeon 2.66ghz
96gb DDR3 Ram
512gb SSD MacOS Drive
512gb SSD Session Drive
1tb SSD Sample Drive

MacOS Mojave 10.14.6
Pro Tools 2020.3


I am currently working a session with mixed audio tracks and virtual instruments that runs just fine, but when committing a track or freezing a track / tracks....the DAW fails and freezes, until I "Force Quit" the application.

The track count isn't too bad, about 8 Virtual Instruments and 7 Audio Tracks.

I tested other sessions, and I have the same issue...committing a virtual instrument takes insanely long compared to Logic Pro X or Cubase 10.5. Not sure what I have wrong and im pretty sure this can't be the norm. Any helpful advice would be much appreciated. Thank you.

[musicman691]

What exact vi's are you using? Have you tried changing vi's to see what happens?


Is your ram split correctly - 3x16 gig on each side in the correct slots?

[iamkimosabi]

I am using Xpand2, Kontakt, and Omnisphere.

Even the audio tracks have issues when committing / freezing.

Yes 3 sticks on each side. I don't think it's my Mac Pro configuration, as i've said Logic Pro x renders tracks in a few seconds, as well as Cubase Pro 10.5.

[dversion]

Are you still having this issue? I am plagued with this right now.

Runs through the VI commit to audio but stops at 98% and then either hangs until I Force Quit or occasionally if I take a seat the final 2% will finish in about 7 or 8 minutes if I'm lucky.

[ToriTait]

I am having a very similar problem - which has been ongoing for weeks.
In a moderately complex session (70 tracks), I am doing a series of edits on audio tracks (mostly clip gain and/or automation, plus some copy/paste and nudge), with occasional Unfreeze and Freeze to reduce plugin resources.

On average Pro Tools is crashing (freezing and requiring a force stop) once a day. For example the attached Windows Reliability history (with details) shows 2 Pro Tools crashes on 5/4 and one on 5/6. All are in ole32.dll at nearly the same exception offset.
I have raised this with Avid support - and have supplied Pro Tools logs. But they have been very unhelpful.

[musicman691]

Originally Posted by ToriTait

I am having a very similar problem - which has been ongoing for weeks.
In a moderately complex session (70 tracks), I am doing a series of edits on audio tracks (mostly clip gain and/or automation, plus some copy/paste and nudge), with occasional Unfreeze and Freeze to reduce plugin resources.

On average Pro Tools is crashing (freezing and requiring a force stop) once a day. For example the attached Windows Reliability history (with details) shows 2 Pro Tools crashes on 5/4 and one on 5/6. All are in ole32.dll at nearly the same exception offset.
I have raised this with Avid support - and have supplied Pro Tools logs. But they have been very unhelpful.

System info would be helpful.

[ToriTait]

Windows 10 + Pro Tools 2020.3.1

[musicman691]

Originally Posted by ToriTait

Windows 10 + Pro Tools 2020.3.1

What specific build of Win 10? There's one that causes problems for people. I'm sure someone here knows which exact build number that is. You may want to rollback to PT 2021.3

[ToriTait]

My hardware / Windows build info is attached.
I will go back to 2020.3 and see if that improves stability.

[musicman691]

Originally Posted by ToriTait

My hardware / Windows build info is attached.
I will go back to 2020.3 and see if that improves stability.

IIRC that Win 10 build is the one that causes problems.