Error -22003

[marianna]

Originally Posted by Goombot

Am I missing something because I don't see any follow up in the case.

HI there Goombot

Charles did a private note in the case which you dont see and asked that the agent respond and do a follow up. He also tagged the audio manager as you haven't received any info in a few days which is not acceptable.

You don't see those notes - a FYI..... I am also rattling their cage myself now.....

Marianna

[Goombot]

thank you.

[Goombot]

and no, I don't see any private note in the case file. thank you for your help.

[marianna]

Originally Posted by Goombot

and no, I don't see any private note in the case file. thank you for your help.

You wont see private notes in a case as they are Avid internal only. Im checking on it now and it looks like Benjie will remote in to your system on Thursday - please keep me posted at [email protected]

Marianna

[Goombot]

Will do. thank you.

[Goombot]

Still no reply to my case. It's a more than a week after my call and a week after Avid said they would get back to me. Please give me an update on my case please. thank you.

[Goombot]

STILL no reply in my case. I don't understand what is taking so long. I've logged three replies in my Case and zero response. This is honestly terrible tech support. I don't know what else to say. Please get back to me with any kind of information.

[cvicente22]

We apologize about that. I made another follow up on your case and tagged their supervisor as well.

[PhilyG]

I am also having this issue on a brand new M1 Ultra system I just built with PT 2024.6

Would anyone care to share the solution or is it just private to that case?

[Goombot]

I'm still on this case... not solved. Just got this from them. I'm on 2024.3

Error -22003 and -22006 are related and has something to do with video engine and GUI. Please provide the “DEBUGGER.LOG” and “VideoEngineLog.txt” files as soon as the -22003/-22006 error happens again. It would also be helpful to include the Pro Tools log and video log from the same incident.

For more details, refer to the link below:
https://avidtech.my.salesforce-sites...indows-AVE-Log
https://avid.secure.force.com/pkb/ar...o-Tools-System