Help Needed on Hardware Issue

[skyking]

i had an issue with Windows xp pro and had to have get windows reauthorized and when i did and rebooted i got the "new hardware found" msg...the new hardware being found is my 002 and of course now my pro tools dont boot up...its been yrs since i installed my 6.9 pro tools and honestly i forgot but seems to me there was some authorization required there too and i know digidesign has changed too...so can someone tell me what i need to do to reinstall my 6.9 version i was running....i know i have to run the disk of course but isnt there some authorization procedure required there too??.i looked in my emails to see if i had anything from digi regarding passwords or authorization codes...nuttin!!......any help appreciatted

[Shan]

Originally Posted by skyking

i had an issue with Windows xp pro and had to have get windows reauthorized and when i did and rebooted i got the "new hardware found" msg...the new hardware being found is my 002 and of course now my pro tools dont boot up...

What occurs at this point exactly when it doesn't boot up? Is there an error message or dialog?

6.9 was a good release by the way with a very snappy and responsive U.I.

Shane

[stonehenge]

i think you'll need the 6.7 code described here - http://avid.custkb.com/avid/app/self...p?DocId=351651

[skyking]

Thanks for getting back to me....what happens when i try to boot up my pro tools is after all my plug ins load i get the little window that says "unable to locate hardware...make sure hardware is connected and click ok when hardeware is ready.....when i click ok that little window just blinks and stays on my screen..

also when i go in "device manager" there is a yellow flag next to my 002 and it says the driver needs to be installed...hope that info helps

[TCM]

power harness issue?

firewire problem?

[Shan]

Originally Posted by skyking

Thanks for getting back to me....what happens when i try to boot up my pro tools is after all my plug ins load i get the little window that says "unable to locate hardware...make sure hardware is connected and click ok when hardeware is ready.....when i click ok that little window just blinks and stays on my screen..

also when i go in "device manager" there is a yellow flag next to my 002 and it says the driver needs to be installed...hope that info helps

This indicates your driver wasn't installed properly. What version of XP Pro are you using? SP1, 2, or 3?

Shane

[skyking]

Shan sorry it took so long to respond i was out of town ....I am using xp pro with sp3

[Shan]

Originally Posted by skyking

Shan sorry it took so long to respond i was out of town ....I am using xp pro with sp3

Since the hardware driver didn't seem to install, I would reinstall Pro Tools then check Device Manager to make sure it's there.

Shane

[albee1952]

I would try to test the 002 on another system as they are notorious for the power harness issue as mentioned. Then I would pop in the Pro Tools disk and then go to Control Panel>System>Hardware>Device Manager and find the 002 with the yellow exclamation mark, then right-click and choose Update Driver. Choose "install automatically" and see if it finds the driver from the disk. Or right-click and uninstall it, then reinstall. Spending all this time, will suck if you come to find out that the power harness is the problem all along.

[skyking]

IT WORKS!!!!!!!!!!.......First of all thanks to all that tried to help me on this...much appreciatted!!....I ran the disk and windows automaticly installed the driver and Waaa laaaa it worked and seems to work fine.....Albee i have had my power harness out and cleaned the terminals a few times and i think i need the improved power harness..it has been a problem....i thought you mentioned sometime back you had extras...do you still have one i could buy or can someone let me know where i can get one??............again Thanks!!!