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  #1  
Old 11-22-2022, 08:46 AM
geeippy geeippy is offline
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Location: Hong Kong
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Default unable to turn off auto-renewal

I have a monthly Pro Tools Artist subscription. However, I don't see the switch for turning off the auto-renewal. Plus I can't even see my current subscription listing at "View My Products" , I wish to stop the subscription. Please Screenshot 2022-11-22 at 11.41.38 PM.jpg
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  #2  
Old 11-22-2022, 08:47 AM
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jeam25 jeam25 is offline
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Default Re: unable to turn off auto-renewal

Hi im gonna get you help !
__________________
- Jesus Alvarado -

Keep the volume UP !
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  #3  
Old 11-28-2022, 07:32 AM
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cvicente22 cvicente22 is offline
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Default Re: unable to turn off auto-renewal

Hi! I checked your account using the email that you're using here in DUC and your Pro Tools Artist is listed under the View My Products page. Please try to login using your yahoo account to turn off the auto renewal. Cheers!

https://my.avid.com/products#MyProducts
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  #4  
Old 12-20-2022, 06:21 PM
geeippy geeippy is offline
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Default Re: unable to turn off auto-renewal

Quote:
Originally Posted by cvicente22 View Post
Hi! I checked your account using the email that you're using here in DUC and your Pro Tools Artist is listed under the View My Products page. Please try to login using your yahoo account to turn off the auto renewal. Cheers!

https://my.avid.com/products#MyProducts
Thanks a lot cvicente!
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