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  #1  
Old 04-28-2022, 03:05 PM
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Ben Jenssen Ben Jenssen is offline
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Default "Can't locate PT authorization" PT 2020.12 and iLok USB Key

I have, and I'm on v 2020.12. Two times the last couple of days, I've come back to my computer and the error is like: "can't locate PT authorization. Insert ilok now or save and quit." Ilok is inserted all the time. I save and quit, relaunch and everything is fine. I got rid of iLok Cloud recently just to avoid these kinds of episodes. I've kinda figured there was a thing with Avid changing things with 2022 and reconfiguring licenses in some way, but that thinking comes from a year of using ilok cloud and relying on online connection - ilok key with license should never have 'dropouts' or glitches, right? that's the whole point.
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Last edited by jeffro; 05-18-2022 at 10:30 AM. Reason: Broken out from thread specific to v2022.4
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  #2  
Old 04-28-2022, 04:07 PM
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Default Re: 2022.4/iLok Pace issue?

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Originally Posted by Ben Jenssen View Post
...Two times the last couple of days, I've come back to my computer and the error is like: "can't locate PT authorization. Insert ilok now or save and quit." Ilok is inserted all the time...
What version of iLM?
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Old 04-28-2022, 04:14 PM
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Default Re: 2022.4/iLok Pace issue?

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Originally Posted by jeffro View Post
What version of iLM?
ILM version.png

I updated it 2 or 3 weeks ago.
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Old 04-28-2022, 07:54 PM
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Default Re: 2022.4/iLok Pace issue?

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Originally Posted by jeffro View Post
Did you see this on your system? I just updated iLM to 5.5.2 this morning and it left my Cloud Session in Managed mode.
What is this "automatic/manual managed mode" that you speak of?
(I thought that selecting "Close ilok cloud session", and transferring all licenses to the dongle would turn off the ilok cloud thing. is there more?)
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Mac Mini M1, 16gb RAM. MacOS 11.6.3 Big Sur. Pro Tools 2020.12.1.191.
Focusrite Scarlett 6i6, Dynaudio BM6p, Artist Mix, SSL UC1, Control on iPad.
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Old 04-28-2022, 10:29 PM
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Default Re: 2022.4/iLok Pace issue?

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Originally Posted by Ben Jenssen View Post
What is this "automatic/manual managed mode" that you speak of?
(I thought that selecting "Close ilok cloud session", and transferring all licenses to the dongle would turn off the ilok cloud thing. is there more?)
Click on the iLok cloud. Open/activate it. Then look to the right column and do “show details” (much like you’d look at TLC protection on a normal iLok).
Then look at the top right corner and it will show the mode. Click there and you can switch modes.
After you have it in manual, log the cloud out/close the iLok cloud session.
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Last edited by BScout; 04-30-2022 at 08:03 AM.
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Old 04-28-2022, 10:43 PM
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Default Re: 2022.4/iLok Pace issue?

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Originally Posted by BScout View Post
Click on the iLok cloud. Open/activate it. The look to the right column and do “show details” (much like you’d look at TLC protection on a normal iLok).
Then look at the top right corner and it will show the mode. Click there and you can switch modes.
After you have it in manual, log the cloud out/close the iLok cloud session.
Thanks.
iLok cloud details says: status closed, mode managed.
I don't see any switch modes button, but that's ok.


Added: Ok, if I click the "open cloud session", which is sorta to the top right on screen, ilok cloud is activated and I get an option to 'automate' it managementally… silly. I just close the damned thing.
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Mac Mini M1, 16gb RAM. MacOS 11.6.3 Big Sur. Pro Tools 2020.12.1.191.
Focusrite Scarlett 6i6, Dynaudio BM6p, Artist Mix, SSL UC1, Control on iPad.

Last edited by Ben Jenssen; 04-28-2022 at 11:08 PM.
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Old 05-11-2022, 03:21 AM
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Default Re: 2022.4/iLok Pace issue?

Quote:
Originally Posted by Ben Jenssen View Post
I have, and I'm on v 2020.12. Two times the last couple of days, I've come back to my computer and the error is like: "can't locate PT authorization. Insert ilok now or save and quit." Ilok is inserted all the time. I save and quit, relaunch and everything is fine. I got rid of iLok Cloud recently just to avoid these kinds of episodes. I've kinda figured there was a thing with Avid changing things with 2022 and reconfiguring licenses in some way, but that thinking comes from a year of using ilok cloud and relying on online connection - ilok key with license should never have 'dropouts' or glitches, right? that's the whole point.
It's been two weeks now, and it has not happened again. I'm not shure if my two incidents really was the same issue at all, and the problem is with 2022.4, or perhaps the fact that I moved my ilok from usb3 port on the Mini to a usb1 port on an older wired apple extended keyboard. IDK.
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Life-long audio enthusiast and small studio owner. Retired.
Mac Mini M1, 16gb RAM. MacOS 11.6.3 Big Sur. Pro Tools 2020.12.1.191.
Focusrite Scarlett 6i6, Dynaudio BM6p, Artist Mix, SSL UC1, Control on iPad.
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  #8  
Old 05-11-2022, 10:14 AM
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Default Re: 2022.4/iLok Pace issue?

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Originally Posted by Ben Jenssen View Post
It's been two weeks now, and it has not happened again. I'm not shure if my two incidents really was the same issue at all, and the problem is with 2022.4, or perhaps the fact that I moved my ilok from usb3 port on the Mini to a usb1 port on an older wired apple extended keyboard. IDK.
Thanks for your status update. Sounds like a different issue in that all other reports are with 2022.4.
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