Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Pro Tools

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 04-28-2022, 01:29 PM
DaveGross DaveGross is offline
Member
 
Join Date: Apr 2008
Location: Seattle
Posts: 64
Default "Error, missing PACE authorization" with PT 2022.4 and iLok USB Key [FIXED 5/27]

Anyone else having Ptools crash/quit saying it has lost connection with Pace/iLok authorization???
__________________
dg

Last edited by jeffro; 05-18-2022 at 10:32 AM. Reason: Thread Title updated from "2022.4/iLok Pace issue?"
Reply With Quote
  #2  
Old 04-28-2022, 01:50 PM
TOM@METRO's Avatar
TOM@METRO TOM@METRO is offline
Moderator
 
Join Date: Apr 2006
Location: Los Angeles
Posts: 17,463
Default Re: 2022.4/iLok Pace issue?

Are you using an actual ilok, or online?
__________________
~ tom thomas

Formerly hobotom

Pro Tools Ultimate 2021 HDX
HD Omni and 192 I/Os
Windows 10
Intel Hexcore i7
All Samsung Pro SSDs
Ampex MM1200 2" 24 trk tape
Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc.
Plug-ins: Too many to talk about.

www.metrostudios.com
Reply With Quote
  #3  
Old 04-28-2022, 03:48 PM
BScout BScout is offline
Member
 
Join Date: Mar 2007
Location: Los Angeles, CA
Posts: 2,970
Default Re: 2022.4/iLok Pace issue?

With Pro Tools closed, Open your iLok manager.
Check if your iLok cloud session is closed. If it isn't, first switch your iLok cloud to "manual" management (show details and then you can change that) and then close the iLok cloud (right click and select close). It should grey out (fade back)

The latest iLok manager defaulted a iLok cloud in auto management mode. I have never used iLok cloud (intentionally) and yet there it was. And there were some secondary licenses in it. It's possible Pro Tools is opening using those licenses (one of those secondary was Pro Tools's backup license.)
And auto mode means it can reopen itself (which is why it should be switched to manual first.) For instance, if Pro Tools opens and is missing plugin licenses, it can open the cloud to check in auto (missing licenses like the SynthCell/GrooveCell licenses that haven't deposited yet)
__________________
Pro Tools Ult 2022.5, HDX 3, MTRX/SPQ, HD OmniS1 x 2, FireHD x 2, Dock, iPad Mac Pro 5,1 - 3.06 GHz 12 core - macOS 10.13.6RAM 64GB, SSD 4 x 2TB, GPU GTX 980 4GB
Reply With Quote
  #4  
Old 04-28-2022, 04:05 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Dec 1969
Location: Earth
Posts: 9,896
Default Re: 2022.4/iLok Pace issue?

Quote:
Originally Posted by DaveGross View Post
Anyone else having Ptools crash/quit saying it has lost connection with Pace/iLok authorization???
Might be helpful to know what version of iLok License Manager, OS version, and iLok USB Key or iLok Cloud? Thanks.
__________________
Reply With Quote
  #5  
Old 04-28-2022, 04:09 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Dec 1969
Location: Earth
Posts: 9,896
Default Re: 2022.4/iLok Pace issue?

Quote:
Originally Posted by BScout View Post
...The latest iLok manager defaulted a iLok cloud in auto management mode...
Did you see this on your system? I just updated iLM to 5.5.2 this morning and it left my Cloud Session in Managed mode.
__________________
Reply With Quote
  #6  
Old 04-28-2022, 04:37 PM
BScout BScout is offline
Member
 
Join Date: Mar 2007
Location: Los Angeles, CA
Posts: 2,970
Default Re: 2022.4/iLok Pace issue?

Quote:
Originally Posted by jeffro View Post
Did you see this on your system? I just updated iLM to 5.5.2 this morning and it left my Cloud Session in Managed mode.
Yes. iLok 5.5.2 GM.
I had kept Cloud deactivated.

After the iLok update and I logged into iLok manager to move some iLok licenses to my usb key, I noticed the cloud was now activated/opened and in automatic mode (maybe the first time it opens it's always in automatic mode?).
So I went in and put it in managed mode.
Then closed iLok cloud session so it wouldn't open again.

Just reopened iLok manager (to check its version number) and the cloud session is staying closed.
__________________
Pro Tools Ult 2022.5, HDX 3, MTRX/SPQ, HD OmniS1 x 2, FireHD x 2, Dock, iPad Mac Pro 5,1 - 3.06 GHz 12 core - macOS 10.13.6RAM 64GB, SSD 4 x 2TB, GPU GTX 980 4GB
Reply With Quote
  #7  
Old 04-29-2022, 03:15 AM
steins steins is offline
Member
 
Join Date: Jan 2000
Location: Norway
Posts: 393
Default Re: 2022.4/iLok Pace issue?

Quote:
Originally Posted by DaveGross View Post
Anyone else having Ptools crash/quit saying it has lost connection with Pace/iLok authorization???
This started happening to me a few weeks ago, just out of nowhere. I usually leave PT open overnight, done so for many years. The past two weeks, Pro Tools greets me in the morning with the message "Error, missing PACE authorization for "Pro Tools". Please re-insert your iLok or re-connect to your cloud session in the next 5 minutes or you must save and quit."

I save and quit, open iLok Manager, connect to cloud from there, and opens Pro Tools again. Pro Tools then ask me to go through the Pro Tools license activation procedure, including login to iLok. Then session opens, but all my other cloud authorizations are missing. Restart again, then everything is fine. Until the next morning.

The thing is, I've used iLok cloud for a long time without any issues at all. Pro Tools has always connected to the cloud without opening iLok Manager first. No asking for iLok login during startup.

I have not done any updates or changes to my system before this started to happen. Network is fine, no dropouts during the night. Pro Tools Ultimate 2021.12, iLok Manager 5.5.2 GM, Cloud managed mode, Mac Pro 5.1, OS High Sierra 10.13.6.

It`s a little frustrating going through this process on what is supposed to be the start of a creative day.

Stein Tore
__________________
Stein Tore Sønsteli
My private mixing room: Pro Tools Ultimate 2021.12 (HDN), Mac Pro 5.1 OS X High Sierra, MTRX Studio, Avid I/O's, S1 + Dock
Main studio at work: Pro Tools Ultimate 2021.12 (HDX-1), Mac Mini 2018 OS X Mojave, RedNet/Dante I/O's, Avid S6 24-fader.
Audio editing suites at work: Pro Tools Ultimate 2021.12 (HDN), Mac Pro 6.1, OS X Mojave, MTRX Studio, Artist Series control surfaces.
Reply With Quote
  #8  
Old 04-29-2022, 04:53 AM
diamondschwin diamondschwin is offline
Member
 
Join Date: Aug 2008
Location: Nashville/NYC
Posts: 502
Default Re: 2022.4/iLok Pace issue?

This happened to me and when it automatically quit itself for missing the authorization it didnt save the current session. Seems like this is something that should definitely be ironed out by now...
__________________
Max Holland
Producer / Re-Recording Mixer
Nashville / NYC

MKD Creative

Last edited by jeffro; 05-19-2022 at 10:48 AM. Reason: Support Case 04428059
Reply With Quote
  #9  
Old 04-29-2022, 06:53 AM
simonchase simonchase is offline
Member
 
Join Date: Sep 2001
Posts: 396
Default Re: 2022.4/iLok Pace issue?

Quote:
Originally Posted by DaveGross View Post
Anyone else having Ptools crash/quit saying it has lost connection with Pace/iLok authorization???
Yes. Since updating to 2022.4 I have had multiple "iLok missing" messages. Never had them before.

iLOK Licence Manager 5.5.2 GM

I have moved the iLOK to various USB slots to no avail.
__________________
PT Ultimate 2022.4.0 - MacOS 11.5.2 - MacBook Pro (Late 2019) - 2.4 GHz 8-Core Intel Core i9 - 64 GB 2667 MHz DDR4 - Apogee Quartet

Last edited by jeffro; 05-19-2022 at 10:42 AM. Reason: Support Case 04419520
Reply With Quote
  #10  
Old 04-30-2022, 03:43 AM
DaveGross DaveGross is offline
Member
 
Join Date: Apr 2008
Location: Seattle
Posts: 64
Default Re: 2022.4/iLok Pace issue?

Thanks all.. Been down with a cold and checking back. I've never used iLok Cloud to my knowledge. And had no idea about the 'managed/auto' modes.... I only use my hardware key. Followed the instructions on some of the posts here. THANKS for the assist!

Tried to move whatever was in the Cloud over to my hardware, and a few things didn't transfer. But, the new Synth and Groove Cells did... I'm on a 2019 MacPro 3.3 GHz 12-Core Intel Xeon W, all the latest versions of all software (Ptools, iLok, Monterey, etc). Thanks!
Attached Images
File Type: png Screen Shot 2022-04-30 at 3.35.18 AM.png (84.9 KB, 0 views)
File Type: jpg Screen Shot 2022-04-30 at 3.41.19 AM.jpg (20.9 KB, 0 views)
__________________
dg

Last edited by jeffro; 05-18-2022 at 03:08 PM. Reason: Support Case 04427501
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Error, missing PACE authorization for Pro Tools? JMengz Pro Tools 2 10-24-2021 10:37 PM
Error, missing PACE authorization for Pro Tools. rocketsurgery Pro Tools 2019 4 06-05-2021 04:05 PM
"Missing PACE Authorization" error when I lose Wi-Fi connection hill1006 Pro Tools 2018 10 08-30-2018 09:51 AM
error: missing ilok authorization for pro tools... please insert the necessary ilok. Witold.B Pro Tools Express on Mac OS X 1 04-21-2014 03:59 AM
error: missing ilok authorization for pro tools 9. please insert the necessary ilok.. weakluv Windows 2 07-07-2011 05:47 PM


All times are GMT -7. The time now is 11:57 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com