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  #1  
Old 08-28-2011, 09:36 AM
RAJRAJRAJ RAJRAJRAJ is offline
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Join Date: Aug 2011
Location: Florida
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Default iLOK - No Confirmation Email (PLEASE HELP!!)

I just purchased the upgrade to Protools 9, and registered with iLok 6 hours ago - but still have NOT received a confirmation email. I installed Protools and when I start the program (with the iLok USB engaged) - it doesn't do anything. I'm following directions from the Guitar Center sales rep, not sure if I'm doing something incorrect or if iLok simply sucks. PLEASE HELP, we have a session today!!

Thanks, Raj
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  #2  
Old 08-28-2011, 09:45 AM
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Avid Avid is offline
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Default Re: iLOK - No Confirmation Email (PLEASE HELP!!)

Your Pro Tools 9 license is still on your iLok.com account, and has not yet been transferred to your iLok. Follow the instructions here:
How do I activate my Pro Tools 9 Crossgrade from Pro Tools LE or M-Powered?

Do not use Firefox 4 or higher on www.iLok.com since it may not see your iLok. Use Safari or Firefox 3.
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  #3  
Old 08-28-2011, 04:33 PM
Obsidian Dragon Obsidian Dragon is offline
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Default Re: iLOK - No Confirmation Email (PLEASE HELP!!)

Quote:
Originally Posted by RAJRAJRAJ View Post
I'm following directions from the Guitar Center sales rep,
Ha ha ha ha ha. You're joking right? Oh...your not...Ummmm. Ok.

Rule #1: Never rely upon a Guitar Center sales rep for any useful technical information.

Rule #2: See Rule #1.
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  #4  
Old 08-28-2011, 04:41 PM
Dism Dism is offline
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Location: Toronto, Ontario, Canada
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Default Re: iLOK - No Confirmation Email (PLEASE HELP!!)

Quote:
Originally Posted by Obsidian Dragon View Post
Ha ha ha ha ha. You're joking right? Oh...your not...Ummmm. Ok.

Rule #1: Never rely upon a Guitar Center sales rep for any useful technical information.

Rule #2: See Rule #1.
Rule #3: Laugh in the face of anyone who works on the floor at a Guitar Center, and ask them if they had to do anything other than play Stairway on guitar to get the job.
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  #5  
Old 08-28-2011, 06:03 PM
RAJRAJRAJ RAJRAJRAJ is offline
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Join Date: Aug 2011
Location: Florida
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Default Re: iLOK - No Confirmation Email (PLEASE HELP!!)

Thanks AVID, but since iLok hasn't sent me the confirmation email for registration - I cannot log into my iLok account! Any way to work around this?

PS - I knew the "Guitar Center" comment would spark some feedback :)
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  #6  
Old 12-25-2013, 08:08 PM
nDUtyme nDUtyme is offline
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Join Date: Dec 2013
Location: Murfreesboro, TN
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Default Re: iLOK - No Confirmation Email (PLEASE HELP!!)

Yeah, the "Guitar Center" comment IS funny.
What is sad, is that this question still isn't answered in two years and it is still happening to people
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  #7  
Old 01-19-2014, 07:09 AM
gatitskiy gatitskiy is offline
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Join Date: Jan 2014
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Default Re: iLOK - No Confirmation Email (PLEASE HELP!!)

Today I have the same problem! No confirmation email! Fix it, please!
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  #8  
Old 01-28-2014, 09:04 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: iLOK - No Confirmation Email (PLEASE HELP!!)

Quote:
Originally Posted by gatitskiy View Post
Today I have the same problem! No confirmation email! Fix it, please!
Welcome to the community.

Did you check your spam folder?

Did you try signing at http://www.ilok.com or within iLok License Manager? We checked in with the iLok team and they said your account was already confirmed and you should be able to sign in with the User ID and Password you created.

If you are still having trouble signing into your iLok account, please check out https://www.ilok.com/#!support/help/102029545
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  #9  
Old 07-12-2016, 12:36 PM
mrmike1989 mrmike1989 is offline
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Join Date: Jul 2016
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Default Re: iLOK - No Confirmation Email (PLEASE HELP!!)

It's still happening! The software must be amazing if they spent all their budget on it, because they obviously didn't spend anything on web development, I hope I get to use it someday, when my email comes through...
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