Plugs on ilok - Won’t Authorize

[Siegfried Meier]

Originally Posted by Darryl Ramm

Want to humor me and try pulling those licenses that your ILM is showing are activated to the cloud out of the cloud and just see what happens....

Also tried an entirely different computer/install…nope.

So, I can safely say I’ve exhausted all options. Either they’re corrupt or iLok has decided to lock out extra licenses in our accounts to stop people from using legacy systems. Would they stoop that low?

[Darryl Ramm]

Originally Posted by Siegfried Meier

There are none in the cloud…they’re all on local iloks. You want me to put them on the cloud and back again?

Yes sorry I was not being clear. I just noticed that some of the plugins you were having problems had 3/3 activations, and they were cloud (or machine) licenceable and so wondering if those activations were there and being seen by the pace libraries (but with machine and cloud licensing not supported by Pro Tools 10) if that might cause a problem.

As far as I can recall none of these licenses were affected by major revision bumps (like Eleven -> Eleven II) or had higher end TDM vs RTAS licenses... but that getting so old now I'm not sure I trust my recollection there.

Hopefully Charles @ Avid sees this thread and can have a look at what might be going wrong.

And since I opened ILM to look at my own licenses and was playing around I just noticed several AIR Music licenses that I had gotten to make doing stuff on Logic Pro easier that just never worked are now working and I had given up before. Go figure, sometimes this stuff is such a... searching for polite word ... mystery.

[Siegfried Meier]

Haha well that's good on your end!!


I cleaned up the plugins and trashed all prefs again, and after all this more stopped working...BUT, what's interesting is that they're nearly ALL AVID plugins that are the problem, with the exception of Trigger 2?

[Siegfried Meier]

They're very much authorized to this iLok though, as you can see...

[Siegfried Meier]

Ok…I tried a few more things tonight:

1. Synchronized the ilok on a new rig with latest ilok software - nope.
2. Since the license of Trigger 2 on my mix system would work on the new system, I swapped its license with the one on the HD10 rig…nope, doesn’t work.
3. I read someone having issues in 2022, and their fix was remove all licenses, synchronize ilok, then drag them all over. Nope…I even syncronized when it was empty, and when they were loaded back on again.

I’m quite sure I’ve now exhausted every situation that I can think of. Somehow these licenses are corrupt, but only on HD10 with Mavericks…or maybe it’s that last version of iLok software that runs on this system…I have no idea anymore.

[Siegfried Meier]

This is an unacceptable response. So every single AVID user here that wants to use a legacy version of OS and the licenses they paid for - according to iLok, too bad, they don't support it.

What?

[Darryl Ramm]

Yep Pace/iLok have their heads up their asses again. You would think they realize they are in the business of providing perpetual licenses that just work.

[Siegfried Meier]

Originally Posted by Darryl Ramm

Yep Pace/iLok have their heads up their asses again. You would think they realize they are in the business of providing perpetual licenses that just work.

Indeed they do...

Some more testing I did today:

1. Brand new install of Mountain Lion (yes, I rolled back even further)...nothing installed except PT HD 10.3.1 and X-Form...says license doesn't exist.

2. I bought yet ANOTHER brand new iLok3 and transferred all the licenses on there...nope, says the licenses don't exist.

I challenge anyone that has ever used iLok and Pro Tools to solve this one. Clearly, we're on our own and iLok has abandoned us - and, truthfully, anyone who ever wants to install a legacy system ever again.

I suspect they've done this on purpose to stop users from accessing this old stuff, forcing everyone to continue upgrading. I also suspect it could be something to do with the firmware that's being installed automatically on an iLok - currently, all on V102.2 (I've never updated firmware on an iLok, have any of you?). But if this is the case, then why does our original iLok authorize and run these plugins?

It all makes very little sense and goes against everything I thought I understood about iLok and its operation for the last 20+ years...

[Siegfried Meier]

Originally Posted by Darryl Ramm

Yep Pace/iLok have their heads up their asses again. You would think they realize they are in the business of providing perpetual licenses that just work.

Those AVID licenses as well as that copy of Trigger2 is clearly corrupt in some way that it refuses to work on 10.9.5 - nothing else makes any sense. They were all dormant licenses from our account, and only now have I transferred them to a physical iLok (or cloud) and they won't work.

[marianna]

Originally Posted by Siegfried Meier

Those AVID licenses as well as that copy of Trigger2 is clearly corrupt in some way that it refuses to work on 10.9.5 - nothing else makes any sense. They were all dormant licenses from our account, and only now have I transferred them to a physical iLok (or cloud) and they won't work.

Let us take a look at this for you... we have one other user with the same issue with X-Form and PT 10.

Stand by for a case 04860962 and some help.

Marianna