D-Command ES + Fader Madule Fader Problems

[FedericoF]

Hi to all.
My name is Federico; I have a problem with my D-Command ES, and the Fader Module.

I explain :

If I run the TEST (Vegas, Cycle, Group etc. etc.) all works fine. All Faders move without any problem.

If I create a new Session, with for example 24 Tracks, all Faders go in the right position.

If I move the Faders from the Computer (moving them with the mouse), all works fine, and their position is perfect on Icon. I can also move them very fast. (for example I activate ALL Group, and I move them very fast, and they works very fine)

Now I explain the problem :

If I move the faders, from ICON, they works very bad... seems blocked.

I run Pro Tools 10.
How can I solve this?......

Thank you very much!

[Craig F]

try running the re-calibration option

[Chris Lambrechts]

Hi Frederico,

Sounds like you could have a touch sensitivity issue there. Is this something that has been occurring recently or has your unit behaved like this since you got it ?

How old is the unit ?

In the utilities there a fader test mode. Exit pro tools and run these tests offline. I'd be curious to see if you face similar issues with the unit offline.

One of the tests is a touch test. As soon as you touch a fader cap you should see a solid T in the channel strip display.

Let us know what the result is of these tests / give us some more info about the age of your system etc and lets take it from there

thanks

Chris

[FedericoF]

Ok, I will try to do that.
The unit was working perfectly since today. I bought it in 2010.

Alas I do not have internet yet in this new studio, so I can't do the test immediately.

I let you know as I will run the test.
Thank you very much!

[FedericoF]

Yes I see a solid T.

[Drew Mazurek]

You can also try putting the faders in Cycle Mode (utility menu) and letting them do this til they stop. This "exercise" sometimes helps them especially if they sit for extended periods of time.

[FedericoF]

Ok!.... I have done Recall , then tried the Touch as Offline as Online, and now everything works fine.

Yes, it is true that the unit wasn't used a lot in the last three months.
I will do Cycle more often now.

Does someone have more suggestions about this?.... Anyway now everything seems to work. (others controls such rotary knobs never had problems).

Thanks to everyone. If you have more suggestions to avoid this, please write me. Thanks to all!

[Drew Mazurek]

Originally Posted by FedericoF

Yes, it is true that the unit wasn't used a lot in the last three months.
I will do Cycle more often now.

I had a feeling!!

Glad you got it sorted.

[FedericoF]

Hi Guys,

alas I still having big problems with D-Command ES and the fader module.
The main problem is that now, in OFFLINE [as online] mode, the TOUCH test works bad :

If I touch a single fader Cap, I can see a soft and flashing T. If I touch more CAP simultaneously I can see the T more solid.

After many tries magically, the T works, on single CAP for 1 minute....
Now everything works bad again.

Sometimes when I touch the CAP and the "platform" I can see the T but very softly.....

alas I cannot find a solution or an idea to make it works.... a day it goes, and now no. Please help me!

[Chris Lambrechts]

Hi Frederico,

I think you need to get in touch with you reseller and get a support case opened for this. At this point with the info provided it can be a number of issues and no way in telling what exactly it is until we do some further tests :

This will require a separate mac / isolate the unit from you current environment to eliminate ground / electrical issues etc ... (bring it to the reseller for example)

It can be a bad comm board / fmc board issues / bad PSU / etc ...

Chris