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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
01-16-2012, 10:45 PM
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Why am I not getting a code to upgrade to PT10?
Hello,
In November I purchased an MBox pro that came with PT 9. The sales man told me that I would get a code to be able to upgrade to PT10 once I registered the product. I dod registered the product but so far I haven't gotten anything. How can I get the upgrade to PT10? I did buy the Mbox brand new from an authorized retailer after October 1st. Thanks 
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#2
01-16-2012, 11:36 PM
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Re: Why am I not getting a code to upgrade to PT10?
You should call customer service, they will sort it out. I assume you actually registered the hardware? If so that should've generated a response from AVID with a 10 activation code. But if you only activated 9, that wouldn't have generated the 10 upgrade code.
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