M-Audio Axiom 32 seen in PT 2023.3.1 but not transmitting

[js_nyc]

Client set-up:
Windows pro 10 22H2
Pro Tools Studio 2024.3.1
M-Audio Axiom AIR mini 32

Troubleshooting remotely. Keyboard Controller appears in Set Up<MIDI<MIDI Input Devices. MIDI Thru is enabled. No MIDI Data is seen on Record-Armed Instrument Track with various VIs. This MIDI Keyboard works fine on other applications on this computer- just not Pro Tools. Followed Driver installation for the controller. But as mentioned, it does work fine on other applications. Please help.

[Darryl Ramm]

And this is 2024.3.1 so it has the new MIDI plugins and signal flow introduced in 2024.3. Discussed in multiple other threads on DUC. Are you troubleshooting appropriately?

As always start with instrument view, is that showing MIDI events? Is the MIDI VI or chain routing correct?

Does the Pro Tools MIDI keyboard work?

Why not just have your client with the actual problems post here?

[unkJE]

Originally Posted by js_nyc

Client set-up:
Windows pro 10 22H2
Pro Tools Studio 2024.3.1
M-Audio Axiom AIR mini 32

I have the same setup as your client - Axiom A.I.R. Mini32 works fine ...

In Pro Tools Setup > MIDI > MIDI Studio, set
Manufacturer: None
Model: None
Input Port: MIDIIN2 (Axiom A.I.R. Mini32) [Emulated]
Output Port: MidiOUT2 (Axiom A.I.R. Mini32) [Emulated]

Save Session
Restart computer
Launch Pro Tools

https://drive.google.com/file/d/1sZp...ew?usp=sharing

[js_nyc]

Thanks everyone- problem now solved for client. Just in case this is of any relevance, in the Instrument track's "Instrument View" the usual default of "All" came up. In most instances, this would make the connection to the MIDI Controller automatically, but I decided to switch "All" to the specific Controller (M-Audio Axiom 32- All Channels). This activated my client's controller in this session. Great! So further troubleshooting in a brand new session would establish that even in the default MIDI Input mode of "All", my client's MIDI controller was recognized and fully operative. Hope this helps someone else.