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Old 06-28-2022, 09:20 AM
rtunick rtunick is offline
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Join Date: Jun 2022
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Default How can I contact someone in Avid about my Renewal offer

Hi,

I was only made aware of a substantial discount offer to renew my PT Studio annual upfront subscription yesterday. A few days before , I thought I had better make sure I didn't lose my work but couldn't afford the full undiscounted price for a years renewal, so I ordered and paid upfront for a years subscription to PT Artist. I haven't downloaded it yet as I don't know how I can install it when I still have PT Studio on the computer. I would like to take advantage of the offered discount for PT Studio and cancel my PT artist and pay the difference ( which is £67) but I cant seem to find anyone to contact about this. I have filled din a form to Contact Sales but no one has got back to me. IS there an email address I can use to get any assistance with this? Thanks in advance for your help.
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Old 06-28-2022, 09:50 AM
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jeffro jeffro is offline
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Default Re: How can I contact someone in Avid about my Renewal offer

Welcome to the community.

Go to my.avid.com > Access the Support Center (Portal) > Equipment > Create A Case... for the System ID in question.
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