EUCON 2022.12.1 Released

[James Steele]

I know the Artist series is not officially supported, but I would be thrilled if a fix for the screen color issue in the Artist Control made its way into that release. I know Avid isn’t obligated to do so on unsupported hardware, but I can dream! :)

[EddieJones]

Originally Posted by James Steele

I know the Artist series is not officially supported, but I would be thrilled if a fix for the screen color issue in the Artist Control made its way into that release. I know Avid isn’t obligated to do so on unsupported hardware, but I can dream! :)

We are looking into whether its possible and will try our best.

[originalscottyg]

Originally Posted by originalscottyg

I've only tested for a short time after installing the update this morning. But this update seems to be working well for me, other than one weirdness with a particular custom shortcut not working.

I have Back and Play mapped to the non-shift layer RTZ button on the Dock, and that's working fine. I have Play Edit Selection Start mapped as a key command to the shift layer of the RTZ button. The keyboard shortcut is cmd-opt-left arrow. This worked previously in 2022.9. I had backed up my custom soft keys and have tried restoring my back up as well as deleting and recreating the custom shortcut, but it still doesn't work. It works fine using the same key commands on the keyboard.

Mac Studio M1 Pro
macOS Monterey 12.5.1
Pro Tools Ultimate 2022.9 (could this be the issue?)
EuControl 2022.12.0.81 / 4.10.2.81
Dock + 3 x S1 + iPad + 3 x Fire 10 HD
HDX/Sonnet Echo III-D
MTRX Studio

Thanks to Nathaniel Reichman's suggestion on the FB group, this is fixed. The solution was to remove EuControl and MC_Client from Security& Privacy->Accessibility, log out (reboot in my case) then add them back in. That worked a treat and all is working for me again!

[SKI]

Originally Posted by EddieJones

We are working on fixing and doing a 22.12.1 dot release with a couple of other small things too.

Thanks, this is all we could expect or hope for.

It's a shame how you only realize the true value of something when it's missing.
The EUCON workflow is definitely something that falls into that category.

[James Steele]

Originally Posted by EddieJones

We are looking into whether its possible and will try our best.

That's all anyone could reasonably ask for. Thanks so much, Eddie!

[Baze Music]

Originally Posted by originalscottyg

Thanks to Nathaniel Reichman's suggestion on the FB group, this is fixed. The solution was to remove EuControl and MC_Client from Security& Privacy->Accessibility, log out (reboot in my case) then add them back in. That worked a treat and all is working for me again!

Hi, I've been having the same problems with a few more issues. I have an S1 and Dock. Sometimes the S1 drops off now and it takes a bit of trial and error to get it back. Re connect power and Ethernet cable and re-start Eucon apps a few times usually brings it back. Also I noticed it's ahving weird affects on any other program that might be open like Firefox or Chrome. This never happened before.

I tried the above solution adn it did not work for me.

mac Pro 2019 os 11.7.1 Pro Tools Ultimate 2022.12.0, was on PT 2022.10 and thought updating would help, but same issue persist.

[EddieJones]

Originally Posted by Baze Music

Hi, I've been having the same problems with a few more issues. I have an S1 and Dock. Sometimes the S1 drops off now and it takes a bit of trial and error to get it back. Re connect power and Ethernet cable and re-start Eucon apps a few times usually brings it back. Also I noticed it's ahving weird affects on any other program that might be open like Firefox or Chrome. This never happened before.

I tried the above solution adn it did not work for me.

mac Pro 2019 os 11.7.1 Pro Tools Ultimate 2022.12.0, was on PT 2022.10 and thought updating would help, but same issue persist.

If this is just the S1 can you switch the power and ethernet with the Dock and see what happens?

[Baze Music]

Funny, after I posted this. the S1 is working fine.
When/If it starts again I'll swap the cables.

[seanob99]

With the dock I've always used the wheel for clip gain and assigned that to a button on the right. Since the update I have to click that button a couple times to get the wheel to respond. I would not have updated but my one of the tablets had auto update on and I had the version mismatch.

[EddieJones]

Originally Posted by seanob99

With the dock I've always used the wheel for clip gain and assigned that to a button on the right. Since the update I have to click that button a couple times to get the wheel to respond. I would not have updated but my one of the tablets had auto update on and I had the version mismatch.

I just tried this on my PT/EUCON 22.12 system and it works OK. On mine its User 1 (shift) Can you post a video of this?