HD asset on my ilok is grayed out

[rsandifer]

I hate to jump in a thread like this but I am having an authorization issue.

Yesterday everything was working great. It appeared everything that was supposed to happen did. My main workstation was being reformatted this morning and when it came time to install protools I see that my HD asset on my ilok was grayed out. my first thought was what did I break this time. It would be great if I could get this working. my ilok account is -----. Should I post that? Oh well.

Thanks for any help and I hope I didn't embarrass myself by not reading the entire thread.

[jeffro]

<Moved to new thread - original was for not getting licenses but yours were deposited end of Sept>

I see your Pro Tools HD Perpetual Bundle (with 10/11/12+I/O) activated to your iLok2. Can you select that iLok and right-click > Synchronize and let us know the result?

[rsandifer]

Jeffro

Thank you for getting back to me. I did synchronize the ilok but I still cannot see my HDX converter. Here is what I am seeing on my ilok

[rsandifer]

Here is another screen cap

[jeffro]

Those screenshots along with a review of your account show that your license bundle is already activated, so that's not an issue.

You can use your System ID (listed with your product in your account) to call for support, or you can start a case online through my.avid.com > Access The Support Center > Equipment > Create A Case to troubleshoot.