Application Manager not showing downloads for license deposited into iLok account

[Tjrasulo]

Forgive me if this has been posted before. I ran through the old forums and couldn't find my answer.

I recently had a PT12 HD license deposited into my iLok account. I used the iLok License Manger and activated my license. After doing this I downloaded the Avid Application manager and signed into my account. This is when I noticed that there is no option to download PT12 under the Apps tab in the Avid Application Manager.

I have made sure that my iLok user ID is linked to my avid account, I have uninstalled the Avid Application Manager and reinstalled, and I have deactivated and reactivated my PT12 license in the iLok License Manager. None of this has worked.

Anyone else run into this issue, or have a solution?

[jeffro]

Welcome to the community.

This isn't a bug. Application Manager will only display that if you had redeemed it in your Avid account, and there isn't any Pro Tools HD product listed there. You should contact whoever sold/provided the license to help resolve this.

If needed, please start a support case via the Access The Support Center link in your Avid account to provide your info to CS.

[Tjrasulo]

Thanks for the reply jeffro. I appreciate the help.