AVID SUPPORT - DIGI002 CONSOLE - Unable to locate Digidesign Hardware

[bdeivert]

I am a musician in Sweden running a studio for voiceovers. My studio has been running fine with a DIGI002 Console Pro Tools 8 and an iMac 21.5 inch running OSX 10.6.6

THEN I decided to upgrade...

I upgraded to Pro Tools 9 and the DIGI002 and things stopped working --- I have has run into all the problems below, so I tried contacting AVID's listing for SONTEC here in Sweden on what to do! NOT a reply after 2 emails. Called England, and didn't get anywhere there either, just a loop...... I contacted the music store that sold me the gear, VERY good place, 4Sound, and they can't get anywhere either. They told me they would be happy to repair it for me if they could just get the part from AVID/DIGIDESIGN. They said my problem is a known issue with the construction and the parts were provided free sometime back. BUT mine didn't go south till now!

I read the following on the General Troubleshooting page, and have all the following problems listed for my DIGI002. I have a serial number in that series.

Digi 002/002R users experiencing any combination of the following symptoms and whose serial number ends in the letter A-F should contact Digidesign Tech Support by phone for information on getting your unit serviced:

The unit keeps on clicking when powering up, or when launching Pro Tools.
"Unable to locate Digidesign Hardware" error message when launching Pro Tools.
Dots or blank scribble strips (002 only)
Firewire light in back is blinking or turned off completely
Sample Rate light is off or blinking
Only the Mute light is lit when powering up and you are unable to disable Mute

SO... I hope someone can help me here from Avid's Tech side.

I could only find the possibility of paying about 50 bucks in EUROS to get a coupon so I could tell them I have a problem. RIDICULOUS when even the reseller knows what the problem is and can't get anywhere.

I have been a Digidesign customer for 11 years and think I should be able to get some help when there is a design flaw!

BERT DEIVERT

[necjamc]

i don't think its a good idea to post your serial number on a public forum. just my 2 cents
is this what your referring to http://duc.avid.com/showthread.php?t=295761

[bdeivert]

I am not worried about identity theft of my DIGI002, but I did take the serial off... that was part of a letter I wrote to the place that is listed in the link you posted. Thanks. I hadn't seen that. BUT they don't answer !!!

Kind of difficult.

But okay I will gladly purchase the thing... if my retailer can even get an answer...

Cheers
BERT

[albee1952]

Certainly sounds like the power harness issue. Re-seating each connection 5-6 times will often make it work again(and probably for 6 months anyway). Check this link about halfway down for a detailed explanation on how to get at it all(try a re-seat for now, but the same info will help guide you thru installing the replacement just as well). http://duc.avid.com/showthread.php?p...=1#post1677129

[bdeivert]

thanks for the tip Albee, but where is the link?

Cheers
BERT

[albee1952]

DOH!!! Try again

[bdeivert]

Thanks!

[bdeivert]

Took the thing apart according to instructions and reseated all the inputs several times then put everything back. Tested now. The SOUND panel in SYS PREFS sees the 002 and but the panel on the 002 just says working. No more clicking sounds, but when trying to start Pro Tools. I get a dialog box:

PRO TOOLS could not initialize the current playback device. Please make sure the device has been configured correctly.

HMM.....

BERT

[bdeivert]

After changing back and forth between 002 and Pro Tools Aggregate and then trashing the files for the aggregate and restarting, the 002 came to life! Now working, but something weird is that only one side on the headphones work... wonder if I have some bad setting in Pro Tools...

Cheers
BERT

[bdeivert]

ALL SOLVED NOW! Thanks Albee for the tip to do it yourself!

a very happy studioguy!
BERT