9093 Errors on Screaming Fast System

[seanmccoy]

Hey, all. I have a brand new, custom-built, cutting edge system, and am still getting random 9093 stoppages during recording, sometimes during overdubs and sometimes during low-track-count initial sessions. I thought laying down this kind of cash might eliminate any such worries for awhile, but no such luck. I've done all the recommended Avid tweaks, and haven't been able to identify any specific conditions for the errors. Nothing like having zero confidence during live recording sessions, huh?

I've perused the forums but haven't found any recent recurring solutions. Obviously every system is different, but are there any tweaks people have found consistently successful that I might have missed?

[Darryl Ramm]

You paid a specialist Pro Tools systems builder? Where are they in helping you fix this?

If you are not finding anything useful in your search on DUC for 9093 errors you are probably doing something wrong with you searching. Since the forum search is awful you should be using Google e.g. search for

AAE "9093" site:duc.avid.com

or

AAE "9093" site:avid.com

Using -9093 will hide any mention of 9093 errors in Google search (that Avid still sticks a stupid negative sign in front of errors is beyond me).

You followed this ?: https://avid.secure.force.com/pkb/ar...-Errors-on-Mac

Nobody has any idea what system you have... where is your expected Sandra report? e.g. Memory DIMMs all match, and are on the Mobo vendor qualified list? Using nice fast PCIe/NVMe drives? Hopefully not overclocked, etc. What session sample rate? IO Buffer size? Disk cache settings? Interface and driver? Does changing any of those help?

What exactly happens as you work though standard troubleshooting under "Help us help you" up the top of each DUC web page.

Is the system fully optimized? By you...following the instructions under "Help Us Help You" you carefully checking everything, all BIOS settings etc. every last one no matter how inconvenient for now. Saying "I've done all the recommended Avid tweaks" really tells us nothing about what you have really done or what "recommended tweaks" you are aware of. What *exactly* have you done? Either write a list or point to instructions you have followed carefully.

[Sardi]

Originally Posted by Darryl Ramm

You paid a specialist Pro Tools systems builder? Where are they in helping you fix this?

Exactly.

If this is a custom specific build for audio, then they should have made damn sure it did what it was supposed to do. That’s what you’re paying a premium for.


Sent from my iPhone using Tapatalk

[Darryl Ramm]

And if it was not a specialist Pro Tools builder... be careful. Folks building stuff for gamers (what most custom PCs are built for) may have no idea what they are doing for Pro Tools and may do bad things esp. where "screaming fast" is mentioned... like overclocking or running aggressively fast maybe non-qualified memory, etc.

[seanmccoy]

The system wasn't built by an audio specialist, but they were adamant that overclocking was a bad idea. I also sent them the Avid-approved HP system specs to work from. I have done all the Avid-recommended tweaks, and when I searched for other threads I got page after page of Mac-specific conversations.

I may have found the culprit as I was able to run extended recording tests and had a successful continuous, uninterrupted session yesterday without any errors after turning off everything Acronis-related. That said, I will try to do a Sandra Report (which I've never done) and post it here in case anything else stands out to trained eyes as problematic.

Thanks for the input.

[Darryl Ramm]

Great, sounds like a good builder... I'm just paranoid with some builders being focused on gaming and have been involved from the software vendor/developer side tracking down large % failures caused by overclocked gaming systems.

Was there a chance that Acronis was actually running doing backups (including to the cloud... which if its' a slow connection might take a really long time?) before when you were using Pro Tools?

[seanmccoy]

Originally Posted by Darryl Ramm

Great, sounds like a good builder... I'm just paranoid with some builders being focused on gaming and have been involved from the software vendor/developer side tracking down large % failures caused by overclocked gaming systems.

Was there a chance that Acronis was actually running doing backups (including to the cloud... which if its' a slow connection might take a really long time?) before when you were using Pro Tools?

No, I only run nightly local backups, and keep my workstation offline except when needed. But there were several Acronis tasks running that might have been sending unwanted queries.

[seanmccoy]

Just an update. Since turning off the Acronis scheduling programs before recording sessions, I haven't had a single 9093 error. I haven't had a seriously tortuous session yet, but as I mentioned before, I was getting these errors even on original, basic sessions with few tracks and no plugins.

It's a bit of a headache since I then have to reboot at the end of the day for my nightly backup to run, so I'm looking at alternate backup software that might be less disruptive. I hear good things about Macrium, but I'm open to suggestions for reliable backup and cloning programs that people are running on their PT systems without problems.

[EGS]

Originally Posted by seanmccoy

Just an update. Since turning off the Acronis scheduling programs before recording sessions, I haven't had a single 9093 error. I haven't had a seriously tortuous session yet, but as I mentioned before, I was getting these errors even on original, basic sessions with few tracks and no plugins.

It's a bit of a headache since I then have to reboot at the end of the day for my nightly backup to run, so I'm looking at alternate backup software that might be less disruptive. I hear good things about Macrium, but I'm open to suggestions for reliable backup and cloning programs that people are running on their PT systems without problems.

Yes! From Avid Knowledge Base, Computer Optimization Guides, Windows Troubleshooting, Disable System Startup Items: https://avid.secure.force.com/pkb/ar...disable_system

For imaging, I use Macrium Reflect free version. I (manually) image the boot-drive as-needed i.e. if something important gets changed. No scheduling. For session backups, I (manually) clone to a 2nd drive. I use no backup/clone program; I like to see that it happens.