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  #1  
Old 04-01-2021, 08:19 AM
SOUNDDECISION SOUNDDECISION is offline
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Default New Carbon- Extend existing Ultimate Perpetual?

I just got a new Carbon with the goal to extend my existing Ultimate Support plan as it was listed as an option.

When I go to register the license though, that option is grayed out.

Is there something else I need to do or is this a glitch with the system?
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  #2  
Old 04-01-2021, 09:08 AM
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MCorbin MCorbin is offline
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Default Re: New Carbon- Extend existing Ultimate Perpetual?

Can you please open up a case and let me know what the case number is? We need to look to see what products you have that are or are not eligible for the extension. From there we can figure out the right course of action.

You can reply here or send me a DM.

Thanks!

m
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  #3  
Old 04-01-2021, 09:21 AM
SOUNDDECISION SOUNDDECISION is offline
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Default Re: New Carbon- Extend existing Ultimate Perpetual?

Thank you !

Sent the Case # thru PM
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  #4  
Old 04-06-2021, 05:36 AM
SOUNDDECISION SOUNDDECISION is offline
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Default Re: New Carbon- Extend existing Ultimate Perpetual?

I wanted to follow up because the support people followed up saying it should have worked but they are having the same problem as me.

Now my support contract has lapsed.

2 new S1s and a Carbon and I can't get the license activated.

:-/

Help!

Thanks
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  #5  
Old 04-19-2021, 09:03 AM
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abc1mce2 abc1mce2 is offline
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Default Re: New Carbon- Extend existing Ultimate Perpetual?

Any update on your issue yet?
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Pro Tools Carbon for macOS 12.7.4
My HDX for Windows11.


Gigabyte Z490 Vision D - BIOS F21b
Intel Core I9 10850K Windows11 / macOS 12.7.4 Hackintosh / 32GB of Rams
Avid Carbon/HDX 2024.3 Ultimate - 8x8x8 HD I/O - PT Dock - PT Control - Artist Mix (1)
Universal Audio Apollo Twin|X - UAD2 Pci-E and Satellite USB Octo v.11.0.1 - SOLO 610 - Twin-finity
Bricasti M7 (2)
Lexicon PCM96
Neumann KH805 - KH310
Yamaha NS-10M
Avantone Mixcubes
Grace Design M905
Etc, etc, etc.
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  #6  
Old 04-21-2021, 07:34 AM
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Kyle Splittgerber Kyle Splittgerber is offline
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Default Re: New Carbon- Extend existing Ultimate Perpetual?

Quote:
Originally Posted by SOUNDDECISION View Post
I wanted to follow up because the support people followed up saying it should have worked but they are having the same problem as me.

Now my support contract has lapsed.

2 new S1s and a Carbon and I can't get the license activated.

:-/

Help!

Thanks
Hello,

I checked with Customer Support and was informed this issue was resolved on April 13th. Is that correct? Thanks.
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  #7  
Old 04-21-2021, 07:36 AM
Kyle Splittgerber's Avatar
Kyle Splittgerber Kyle Splittgerber is offline
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Default Re: New Carbon- Extend existing Ultimate Perpetual?

Quote:
Originally Posted by abc1mce2 View Post
Any update on your issue yet?
Are you having an issue as well or just checking on status of SOUNDDECISION's case?
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  #8  
Old 04-21-2021, 09:03 AM
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abc1mce2 abc1mce2 is offline
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Default Re: New Carbon- Extend existing Ultimate Perpetual?

Quote:
Originally Posted by Kyle Splittgerber View Post
Are you having an issue as well or just checking on status of SOUNDDECISION's case?
Just checking in on his case. All is good on my end.

Sent from my SM-N976V using Tapatalk
__________________
What is more relaxing than Music?
Pro Tools Carbon for macOS 12.7.4
My HDX for Windows11.


Gigabyte Z490 Vision D - BIOS F21b
Intel Core I9 10850K Windows11 / macOS 12.7.4 Hackintosh / 32GB of Rams
Avid Carbon/HDX 2024.3 Ultimate - 8x8x8 HD I/O - PT Dock - PT Control - Artist Mix (1)
Universal Audio Apollo Twin|X - UAD2 Pci-E and Satellite USB Octo v.11.0.1 - SOLO 610 - Twin-finity
Bricasti M7 (2)
Lexicon PCM96
Neumann KH805 - KH310
Yamaha NS-10M
Avantone Mixcubes
Grace Design M905
Etc, etc, etc.
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  #9  
Old 04-21-2021, 10:12 AM
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Kyle Splittgerber Kyle Splittgerber is offline
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Join Date: Nov 2013
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Default Re: New Carbon- Extend existing Ultimate Perpetual?

Quote:
Originally Posted by abc1mce2 View Post
Just checking in on his case. All is good on my end.

Sent from my SM-N976V using Tapatalk
Ok cool. 👍🏼
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