Protools Shuts down when i open a session

[hanij]

Hi guys.. first post.. luckily, i've had an mbox with a laptop running on PT6.1 for over a year, and only had the occasional H/W buffer errors.. it's been going relatively smooth up until now:

With no changes in anything (what i can think of) Protools loads the startup screen, but as soon as i go to open a session, it loads it up, freezes for a few seconds, then the whole program closes and goes back to the desktop.. so i've tried a couple of things: upgraded to pt6.4, reverted back to service pack 1, erased a bunch of stuff (thought it could be lack of HD space)... but nothing works... as said, this came all of a sudden... if anyone can help, i would be much obliged...

[hanij]

wow... now i feel alone.... am i really the only one who has this problem??

regards

[DigiTechSupt]

Are you able to create a new session successfully?

regards,
Digidesign Technical Support

[cruisemates]

You may think you reverted to SP1, but I recall hearing/reading someplace that it isn't that easy to get rid of - there are remnants no matter what you do.

I know I seem to be the only one around here that believes in this (much to my chagrin), but have you tried system rollback?

[hanij]

finally, thanks for your replies... first of: no, not even a new session works... neither does opening a session outside protools, and having it start up.. second: a system rollback... wow, is that really necessary... won't i lose some installed stuff that way?

thanks again for your replies... and keep them coming, kind of in a rut here...

[DigiTechSupt]

OK,

Try trashing the digidesign database folder on your C: drive and then restart the computer. Try trashing your preferences. Which laptop do you have? Please post your full system specs.

regards,
Digidesign Technical Support

[hanij]

ok, i've got an fujitsu-siemens amiloD pentium4 2.53GHz, with an external harddrive on firewire, with xphome... umm, what else?

tried your suggestion... still the same problem.. the program freezes upon loading anysession, then reverts back to the desktop..

thanks so much for you quick reply