Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > Pro Tools TDM Systems (Mac)

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 12-31-2010, 08:51 PM
DaveSB DaveSB is offline
Member
 
Join Date: Aug 2005
Posts: 449
Default transfer of ownership : Is Avid Support Code (ASC) required

I remember seeing something that a chargeable Avid Support Code (ASC) is required for all transfer of ownerships going forward from Dec 2010
Is this the case ?
eg PT HD ASC $80 per case
eg PT LE ASC $40 per case

thanks in advance
David
Reply With Quote
  #2  
Old 01-02-2011, 06:20 AM
KingFuzz KingFuzz is offline
Member
 
Join Date: Jan 2011
Location: Copenhagen
Posts: 2
Default Re: transfer of ownership : Is Avid Support Code (ASC) required

I'm pretty interested in knowing this as well, as I have recently bought a M-Box for home use (for doing small edits home instead of driving to the studio)

So far I have the paperwork done, but can't really get further due to the new support system.
Reply With Quote
  #3  
Old 01-03-2011, 12:04 AM
Mr.Ed Mr.Ed is offline
Member
 
Join Date: Jan 2011
Location: Burbank, CA
Posts: 104
Default Re: transfer of ownership : Is Avid Support Code (ASC) required

Hopefully we will have a answer regarding how to reach Avid Audio without a paid contract for things such as transfer of ownership and repair requests.

Please post information if you happen to find out any information about getting in touch with someone without having to pay. I am pretty sure there has to be a way to speak or contact someone without paying if you have a registered product. I believe this would be a violation of some type of business and consumer rights protocol if this were not the case. (Especially when dealing with attempting to set up warranty repair or registration/transfer of ownership, no technical support requests)
Reply With Quote
  #4  
Old 01-03-2011, 10:55 AM
astamand astamand is offline
Member
 
Join Date: Nov 2010
Location: Temple, NH
Posts: 7
Default Re: transfer of ownership : Is Avid Support Code (ASC) required

I'm in the same boat, I purchased an 002 Rack before the 19th and just got a free moment to send the form in now but I can not submit the form.

Sigh...

I just tried calling Avid at their support number and I got a recording saying "Thank you for calling Avid Customer Support, our offices are closed for the holiday".

Ugh!

It's 1:50PM EST on Monday, January 3rd!
Reply With Quote
  #5  
Old 01-03-2011, 11:00 AM
NewdestinyX NewdestinyX is offline
Member
 
Join Date: Nov 2005
Posts: 597
Default Re: transfer of ownership : Is Avid Support Code (ASC) required

Quote:
Originally Posted by astamand View Post
I'm in the same boat, I purchased an 002 Rack before the 19th and just got a free moment to send the form in now but I can not submit the form.

Sigh...

I just tried calling Avid at their support number and I got a recording saying "Thank you for calling Avid Customer Support, our offices are closed for the holiday".

Ugh!

It's 1:50PM EST on Monday, January 3rd!
When holidays fall on weekends it's customary for businesses to be closed the first Monday after. Many places of business were closed today. Even local banks were closed today 1/3/11.
__________________
Rig 1-Mix/Mast: PTHD 11.3.1; MacPro 6core (6,1) 3.5 GHz Xeon E5; 10.10.3 (SSD Drives for audio); Apogee DUET, FireStudio2626 as Hware Inserts to PT for outboard
Rig 2-Cutting&Remotes: PTHD 11.3.1; MacBook Pro (8,1) 2.8 GHz Dual i7; 10.9.2 (128GB int '6G' SSD drive); Profire LightBridge (FW800), 32ch Presonus Digimax FS
Reply With Quote
  #6  
Old 01-03-2011, 12:55 PM
astamand astamand is offline
Member
 
Join Date: Nov 2010
Location: Temple, NH
Posts: 7
Default Re: transfer of ownership : Is Avid Support Code (ASC) required

That's probaly what they did.

From my experience most US companies close early when the holiday falls on a weekend (as was the case with Christmas and New Years Day both falling on a Saturday in 2010. In the past my company (and others before it) stayed closed on the Monday after New Years if it landed on a Sunday (nobody would come in anyway).

I can't complain though since my company gave all 16,000 US employes the whole week off after Christmas...

Now I will whine if I have to pay to transfer this hardware. I noticed Avid Video hardware still has the option to submit a ticket for Transfer of Ownership without an ASC.

-=Alex
Reply With Quote
  #7  
Old 01-03-2011, 01:32 PM
NewdestinyX NewdestinyX is offline
Member
 
Join Date: Nov 2005
Posts: 597
Default Re: transfer of ownership : Is Avid Support Code (ASC) required

Quote:
Originally Posted by astamand View Post
That's probaly what they did.

From my experience most US companies close early when the holiday falls on a weekend (as was the case with Christmas and New Years Day both falling on a Saturday in 2010. In the past my company (and others before it) stayed closed on the Monday after New Years if it landed on a Sunday (nobody would come in anyway).

I can't complain though since my company gave all 16,000 US employes the whole week off after Christmas...

Now I will whine if I have to pay to transfer this hardware. I noticed Avid Video hardware still has the option to submit a ticket for Transfer of Ownership without an ASC.

-=Alex
Alex, transfer of ownership isn't done over the phone anyway. There is a pdf form online that has to be filled out by the seller -- then faxed to the buyer for signature and then faxxed to Avid. None of it can take place over the phone. Therefore it won't cost you -- at least not for ASC support. Unless they just changed things. I did this as recently as 3 weeks ago and it didn't cost anything. But we did just start a new year.. So I guess -- who knows...
Here's the link to the page explaining the process and to the form you can download.
http://www.avid.com/US/support/transfer-audio
UPDATE: [HEY -- that page looks different now than when I did it a few weeks ago--- all bets are off, dude..]
__________________
Rig 1-Mix/Mast: PTHD 11.3.1; MacPro 6core (6,1) 3.5 GHz Xeon E5; 10.10.3 (SSD Drives for audio); Apogee DUET, FireStudio2626 as Hware Inserts to PT for outboard
Rig 2-Cutting&Remotes: PTHD 11.3.1; MacBook Pro (8,1) 2.8 GHz Dual i7; 10.9.2 (128GB int '6G' SSD drive); Profire LightBridge (FW800), 32ch Presonus Digimax FS

Last edited by NewdestinyX; 01-03-2011 at 02:44 PM. Reason: updated after visiting link above
Reply With Quote
  #8  
Old 01-03-2011, 04:23 PM
Mr.Ed Mr.Ed is offline
Member
 
Join Date: Jan 2011
Location: Burbank, CA
Posts: 104
Default Re: transfer of ownership : Is Avid Support Code (ASC) required

There is no way to get a e-mail or phone call through without a ASC code as far as I can tell. Hopefully someone from Avid will clear this up soon!

A user who needs a repair or a transfer of ownership should have a way to get through to someone via either voice or e-mail without a ASC number.
Reply With Quote
  #9  
Old 01-04-2011, 12:10 PM
DaveSB DaveSB is offline
Member
 
Join Date: Aug 2005
Posts: 449
Default Re: transfer of ownership : Is Avid Support Code (ASC) required

this webpage is hidden at the moment as I think Avid are still deciding on ASC for transfer of ownership

http://avid.custkb.com/avid/app/self...p?DocId=363631

How do I submit a Transfer of Ownership form for Avid Audio (Digidesign) hardware? [363631]

To register used Avid Audio (Digidesign) hardware, you will need to fill out a Transfer of Ownership Form. Registration entitles you to participate in the Avid Hardware Exchange Program and certain repair services for your hardware. Please download and print the form, fill it out, and follow the directions below.

If you are selling a used system, you should fill out the seller's portion of the Transfer of Ownership Form and include it with the sale.

After the buyer and seller have completed and signed the Transfer of Ownership form, you will need to submit your scanned copy by following the directions below.



Transfer of Ownership Form

Download the Acrobat PDF:

Digidesign Transfer of Ownership Form

To submit the Transfer of Ownership form, please email audioreghelp@avid.com with 'Transfer of Ownership' as the subject of the email--without this there might be a considerable delay in processing your request.

You will need to include the following information for the registration to be processed correctly:

First and Last Name
Address
Country
Phone Number
Product
Product Serial Number


After your email has been received, you will receive an automated response from Avid Customer Success (avidcustomersuccess@avid.com) so please make sure that this email address is not blocked by a spam or junk filter on your email account.

At this point you will need to reply to the automated response email and attach a legible, scanned copy of your Transfer of Ownership form to the message. We will process your registration after the email with your form attachment is received.
Reply With Quote
  #10  
Old 01-04-2011, 12:42 PM
edadema edadema is offline
Banned
 
Join Date: Jul 2010
Location: Los Angeles
Posts: 364
Default Re: transfer of ownership : Is Avid Support Code (ASC) required

Maybe they are sick of Dumb Asses calling in....I bet out of every 1000 that call in 1 or 2 have a legit problem and the rest could of been solved by a little research or common sense... I thought everyone loves Capitalism? You will be conditioned to accept this.... and they know it.
Maybe they are assessing Value to tech support.... Who says it is suppose to be free???
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Avid support code not found hijinxbassist 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 1 06-02-2012 05:59 AM
Which Avid Support Code for Pro Tools SE? Dominic Gourd Pro Tools SE and Essential (Win) 0 05-27-2012 08:26 AM
Lost iLok and Avid Support Code thesurfer85 Pro Tools 10 0 04-02-2012 05:28 AM
Does transfer of ownership transfer warranty? millhouse76 Eleven Rack 1 01-14-2012 11:44 AM
Avid Transfer of Ownership: Turn-around time sws2h Pro Tools 10 0 10-31-2011 06:00 AM


All times are GMT -7. The time now is 09:32 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com