Profile wont save inserts correctly

[n8white]

I'm out of ideas. Blame it on the pitchy vocalists? You wouldn't need the autotune.....

[Mike Z]

Originally Posted by JohnEvans

Good morning,

In our production environment we run about 6 snapshots throughout a gathering. On most snapshots we have Autotune inserted on our vocalists. On certain songs/medleys we don't want Autotune inserted on the vocals. So we turn off the insert and save the snapshot. When we come back to that snapshot the inserts are back on even though we selected everything on the snapshot page to save.

Are we missing something or do we have a bug?

Thanks

Hi John, could you send your show file to venuesupport[at]avid.com so we can investigate? Also what version of Autotune do you have installed? If you save a copy of the show file and then replace the Autotune plug-in with another plug-in do you still have the same problem?

Thanks,
-Mike

[mu-tron-kid]

This is happening to me on 3.1.1 also.
Driving me crazy!

Any solutions?

[Mike Z]

Hi Brian,

This is not a known issue.. We never received a show file from John AFAIK, if you can send us your show file that demonstrates the issue with a description of what channels, inserts, and snapshots to inspect we'd be happy to investigate.

Best,
-Mike

[mu-tron-kid]

Sorry for the false alarm!
It was a combo of Plug-In's selected globally in Recall safe and the scope of the troublesome snapshots battling against each other...