Where is my No Charge Pro Tools 12 Upgrade?

[jeffro]

Originally Posted by skyko

Still nothing in my account ... purchased a PT11 upgrade from the Avid Store Nov-6 2014 ... all nicely registered ...

Originally Posted by skyko

Did even open a case on the support portal, attaching my order in PDF, and that seems to have evaporated into thin air.

Amazing.

I'll check on this and reply via the case, thanks.

[cclarry]

5 days and counting...

Bad form Avid...bad form...

[Kandi]

This is just to emphasize that, as someone who spent a considerable amount of money on the upgrade plan, I think it's outrageous for Avid to put us at the end of the upgrade list. They've had our money for a month, or 2, or 3, but we're the last to get the product we've already paid for. We acted in good faith, but where's Avid's good faith? It appears that this is another example of how business no longer focuses on customer satisfaction, but instead pads its bottom line by screwing its customers at every opportunity. Avid is not acting in good faith, but it is generating a lot of ill-will. I hope you're listening Avid...you're generating a lot of ill-will...and it will come back to haunt you!

[ckingram2006]

Please check my account. I had 2 protools licenses in my account but i am only showing one now and my PT 12 locense is still not in my account.

[ryanf]

Originally Posted by cclarry

5 days and counting...

Bad form Avid...bad form...

Yep. same here... 5 days and still nothing..

[twdwyer]

Originally Posted by ryanf

Yep. same here... 5 days and still nothing..

And there are posters here in the forum who have said they ordered the upgrade this week, and got it the next day. Paid for mine in November, still waiting. Yep, that scenario makes me feel like a valued customer....

[Chuck M]

I called Customer Support and now they have a recording stating the upgrades will be out in a few days. They must be getting a ton of calls!

Chuck M

[jeffro]

Originally Posted by kgk

I also bought LE to 11 crossgrade but still can't get 12, so please check my email account.

Originally Posted by kgk

I still didn't get my PT 12 upgrade on my Avid account but some got temp: license. Did your responses differ for each of us? I can wait if other as I do, but some already got their upgrade. Please check my account and reply.

I don't see it in your account based on your forum email address. If you bought it using a different email address please update your address here. Thank you.

[jeffro]

Originally Posted by ckingram2006

Please check my account. I had 2 protools licenses in my account but i am only showing one now and my PT 12 locense is still not in my account.

Updated your case, please check your email...

[jeffro]

Originally Posted by twdwyer

And there are posters here in the forum who have said they ordered the upgrade this week, and got it the next day. Paid for mine in November, still waiting. Yep, that scenario makes me feel like a valued customer....

Sorry again for the wait. I did get you the installers and temp license so you can get up and running. Upgrades are still being processed, so thank you for being patient.