Licence Transfer problem (ASC submit)

[nedd]

...

I am selling PT Ultimate license and have TOO form signed and ready to send to Avid but once on ASC (Avid Support Code) submit page and after typing my code - nothing happens.
I tried in last hour few times already but still looks like page is stacked in the loop.
Can someone here please help to finish the licence transfer?

thank you

...

[jeffro]

I started a case for you, so please sign into my.avid.com and click Access the Support Center to get to your case and attach the TOO form. Thanks!

[nedd]

Thank you Jeff, I've uploaded the TOO.

[branto]

Hi,
same problem,
I've purchased the ASC code but when I try to use it nothing happens.
I sold my PT license so I need to transfer it to the new Avid/iLok user.
Can somebody please help me?
Thank you so much

[branto]

I know we're in a difficult time...
but can't believe it's already been more than four days I purchased the ASC and seems nothing happens, nobody answers...
the buyer is a lot worried about that...paid the license and the ASC,
I think it's believable, you will understand.

Thanks again

[jeffro]

Originally Posted by branto

...I've purchased the ASC code but when I try to use it nothing happens...

I searched our system using your User Name, email, and name in your signature but cannot find you. Can you please provide the code from your purchase and the System ID of your product via the CHAT/HELP link on the right side of shop.avid.com?

[branto]

Hi,
actually I'm the buyer so the APAC info are about me,
the problem is that we've tried so hard to upload the TOO form unsuccessfully.
in any case we cannot publish all our data here,
so, what to do?

[jeffro]

Originally Posted by branto

...actually I'm the buyer so the APAC info are about me...

Can you please create a my.avid.com account using your forum email, or update your forum email to match if you already have a my.avid.com account?

[branto]

Done!

[jeffro]

Originally Posted by branto

Done!

Thank you. Found your case which is in progress so please watch for case notice emails.