Playback issues w/ Steinberg UR22C (Windows)

[Casey Rae]

Hi all,

Longtime PT / Mac user who hasn’t posted in years. I’m helping a friend who is not a native English speaker install and operate Pro Tools 12.5.0 on a Surface Book 3 running Windows 11. The I/O is Steinberg UR22C.

I have installed the proper drivers. We are able to hear audio through the microphone connected to the I/O, and can record said audio. But it’s not letting us hear the audio on playback in PT, for reasons I can’t fathom.

Interestingly, if we bounce the audio down and play it from the desktop, we can hear it. I’ve followed the Steinberg instructions but I’m not a PC user, so I lack full comprehension of PC audio routing.

It’s weird to feel this dumb as a user since 2000. Any assistance is greatly appreciated.

[The Weed]

Please delete this as Forum rules are only one post per issue, no multiple posting.

[Casey Rae]

Happy to, once I find the delete function. If you have any sense which subfolder makes the most sense for my question—PT 12 or Windows folders—it would be extra awesome, but in the meantime I’ll keep trying to delete this thread.

Consider me a trifling amusement.