Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 01-10-2022, 06:51 PM
Biomethanergy Biomethanergy is offline
Member
 
Join Date: Jan 2022
Location: Salt lake City
Posts: 4
Default wont accept payment

This is my first post. I am almost done with my 30 evaluation of Pro Tools. I decided to subscribe to the yearly option paying $29.99 a month. However, every time I try to purchase, I get the reply either that my payment option failed, or they were unable to verify my payment. I keep hitting brick walls in trying to reach Avid. In using the "contact" pages, they will ask for an order number. Of course with a trial there is no order number. I tried their toll free number - same problem. I use my 2 debit cards or my PayPal account many times every month in the USA, Europe, or other places with virtually no problem. In contacting my banks and PayPal customer service, I am informed that none of them ever got a request for funds at all. My contact information is correct in Avid. I could purchase the full year subscription from Sweetwater Music - if I paid the year in advance instead of the monthly option. I am retired with high medical bills, and right now that is not possible. for such a prominent company, I have never ever had such problems with something like this. at this point I have no idea where to go next. Thank You.
Reply With Quote
  #2  
Old 01-10-2022, 09:11 PM
Darryl Ramm Darryl Ramm is offline
Member
 
Join Date: Nov 2010
Location: USA
Posts: 19,511
Default Re: wont accept payment

Hi Welcome to DUC.

Sweetwater *can* sell you a monthly subscription. If you have problems or questions about that you can call them and talk to a sales rep.

https://www.sweetwater.com/store/det...omatic-renewal
Reply With Quote
  #3  
Old 01-10-2022, 10:49 PM
Biomethanergy Biomethanergy is offline
Member
 
Join Date: Jan 2022
Location: Salt lake City
Posts: 4
Default Re: wont accept payment

Thank You
Reply With Quote
  #4  
Old 01-11-2022, 08:28 AM
albee1952's Avatar
albee1952 albee1952 is offline
Member
 
Join Date: May 2004
Location: Norwich, CT
Posts: 39,307
Default Re: wont accept payment

You might also try a different browser, but I am a fan of buying from a retailer instead of direct as retailers like sweetwater tend to have better support in this kind of situation
__________________
HP Z4 workstation, Mbox Studio
https://www.facebook.com/search/top/...0sound%20works


The better I drink, the more I mix

BTW, my name is Dave, but most people call me.........................Dave
Reply With Quote
  #5  
Old 01-11-2022, 11:39 AM
The Weed's Avatar
The Weed The Weed is offline
Member
 
Join Date: Jul 2001
Location: Toronto, Ontario, Canada
Posts: 7,146
Default Re: wont accept payment

Since you're retired and on a tight budget, is Pro Tools really necessary?
__________________
Take your projects to the next level with a
non-union national read at reasonable rates
Demos: brucehayward dot com
SonoBus
Source-Connect: brucehayward
Options for Remote Direction
Reply With Quote
  #6  
Old 01-11-2022, 05:39 PM
jeffro's Avatar
jeffro jeffro is offline
Member
 
Join Date: Jun 1999
Location: PNW
Posts: 10,212
Default Re: wont accept payment

Welcome to the community and sorry for the trouble. There are options to get support for store issues at avid.com/learn-and-support/contact-audio-and-music-support but I started a case for you. Please look for a reply soon.
__________________
system detailsxinstagramlinkedin
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
payment issues Joseph12187 Licensing & Accounts 1 07-09-2021 10:14 PM
Fee for changing payment methods? Ed Douglas Licensing & Accounts 3 07-18-2019 05:39 PM
Made payment for Protools Subscription, but wont activate in iLok ola100 Licensing & Accounts 1 07-24-2017 08:15 PM
Why wont digidesign accept my autorization code? Meez ICON & C|24 1 01-10-2007 03:22 PM
why wont digidesign accept my authorization code? rjd2 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 1 01-10-2007 03:09 PM


All times are GMT -7. The time now is 10:32 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com