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#1
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Upgrading to Ultimate, cuts annual plan duration to half!
Yesterday on March 10th 2020, we upgraded a perpetual Pro Tools license (2019.6) that had expired plan on September 5th 2019, to a Pro Tools Ultimate perpetual.
After activating the licenses on iLok, i noticed that the Ultimate Annual plan expiration date is set on September 5th 2020.... I expected that to be March 10th 2021, since that is a year after the upgrade occured, right? For example, if we make an upgrade to Ultimate on August 2020 that means that a month later the plan will be expired?? Just wanted a second opinion from the community here, if that stands correct, because to me, this is some kind of glitch of the system... Any input is welcomed, thanks in advance! Cheers! p.s.I already opened a support case (#03900638) and waiting for a reply about the issue.
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Mac Pro 6.1 "Late 2013", 12 Core 2.7 Ghz, 32Gb Ram, 1Tb SSD, MacOs 10.14.6 "Mojave", Apogee Ensemble Thunderbolt, Softube Console 1, Avid Artist Mix, Pro Tools Ultimate 2021.7. Last edited by Akiz; 03-11-2020 at 04:57 AM. |
#2
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Re: Upgrading to Ultimate, cuts annual plan duration to half!
It doesn’t surprise me and it’s yet one more reason why I can’t wait for Luna to show up on the scene so I can ditch ProTools for most things unless absolutely necessary. My plan expires in July and I’ve notified them that they’re done getting money from me since they doubled the cost of my support plan.
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#3
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Re: Upgrading to Ultimate, cuts annual plan duration to half!
It makes sense to me that when you buy one more year it starts from the date it expired
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Janne What we do in life, echoes in eternity. |
#4
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Re: Upgrading to Ultimate, cuts annual plan duration to half!
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It was an upgrade, from Standard version with an expired plan to the Ultimate version. Not a renewal. If someone upgrades Pro Tools 11/12 or 2018 (with an expired plan), for example, to Pro Tools 2019.12 Ultimate (the current version) , will he gets 1 year of updates and support or not? If so, then why our upgrade didn't, there is no difference if it was PT 2019.6 or PT 12.... Anyway, that was the product we bought. https://www.sweetwater.com/store/det...s-11-or-higher Cheers!
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Mac Pro 6.1 "Late 2013", 12 Core 2.7 Ghz, 32Gb Ram, 1Tb SSD, MacOs 10.14.6 "Mojave", Apogee Ensemble Thunderbolt, Softube Console 1, Avid Artist Mix, Pro Tools Ultimate 2021.7. |
#5
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Re: Upgrading to Ultimate, cuts annual plan duration to half!
Your license tier is one thing and your support plan date is another thing
Sent from my iPhone using Tapatalk
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Janne What we do in life, echoes in eternity. |
#6
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Re: Upgrading to Ultimate, cuts annual plan duration to half!
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Does the underlined in red stands true or not? Is this false advertisement? It's simple as that. We got a product that does not fulfill its description. It says 1 year of updates and support....we got 6 months. Cheers!
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Mac Pro 6.1 "Late 2013", 12 Core 2.7 Ghz, 32Gb Ram, 1Tb SSD, MacOs 10.14.6 "Mojave", Apogee Ensemble Thunderbolt, Softube Console 1, Avid Artist Mix, Pro Tools Ultimate 2021.7. |
#7
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Re: Upgrading to Ultimate, cuts annual plan duration to half!
Maybe it's because you've activated a renewal plan instead of a reinstatement plan?
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Matthieu Bourque PT Ultimate 2022.10 on macOS 12.6.1 |
#8
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Re: Upgrading to Ultimate, cuts annual plan duration to half!
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Last edited by Teej; 03-11-2020 at 02:05 PM. |
#9
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Re: Upgrading to Ultimate, cuts annual plan duration to half!
Quote:
The product we have bought was this: https://www.sweetwater.com/store/det...s-11-or-higher It is an upgrade from Pro Tools Standard to Pro Tools Ultimate, not a reisteinment, neither a renewal product. It is very clearly stated in the title. We upgraded from Pro Tools 2019.6 to Pro Tools Ultimate. Cheers!
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Mac Pro 6.1 "Late 2013", 12 Core 2.7 Ghz, 32Gb Ram, 1Tb SSD, MacOs 10.14.6 "Mojave", Apogee Ensemble Thunderbolt, Softube Console 1, Avid Artist Mix, Pro Tools Ultimate 2021.7. |
#10
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Re: Upgrading to Ultimate, cuts annual plan duration to half!
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I have checked all that and here are some screenshots of our account. This is the lapsed Pro Tools Standard tab: This is the upgraded Pro Tools Ultimate tab: ....and from the iLok: As you can see, the deposit date is 10/03/2020 and the expiration date 06/09/2020. This is not a year of upgrades and support, it is half of it. The expiring date should be on 10/03/2021...one year after the activation, as it says in the tin! Why is that happened? Does it makes sense? Cheers!
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Mac Pro 6.1 "Late 2013", 12 Core 2.7 Ghz, 32Gb Ram, 1Tb SSD, MacOs 10.14.6 "Mojave", Apogee Ensemble Thunderbolt, Softube Console 1, Avid Artist Mix, Pro Tools Ultimate 2021.7. |
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