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  #1  
Old 10-20-2020, 09:20 PM
octasan octasan is offline
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Default reinstatement question

I have an expired pro tools hd perpetual license, I bought a reinstatement code from a reseller and registered the code in January but didn't activate it. So under my products I have the pro tools ultimate tab and the "select upgrade options" button still waiting. To my understanding I can upgrade any time i like (?). My issue comes now that i opened my license manager and noticed the Complete bundle there with a deposit date of 04/23/2020 and an expiration date of 01/13/21 ... how is this possible? I haven't surrendered any license or activated my reinstatement code.

Last edited by octasan; 10-21-2020 at 06:59 AM.
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  #2  
Old 10-21-2020, 01:41 AM
Teej Teej is offline
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Default Re: reinstatement question

Yes I made the same mistake earlier this year. As soon as it is registered to your Avid account, the clock starts ticking, regardless of if you have actually reinstated the license or not. Avid support did make things for me right in the end, open a case with support and hopefully one of the mods or Jeffro sees this post as well.
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  #3  
Old 10-21-2020, 02:10 AM
octasan octasan is offline
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Default Re: reinstatement question

Oh no, that's too bad, I registered it as my reseller told me it could expire. So if is it now as if I had a support plan? I hope i can fix this... The worst part is I intended to update next year since this one has been terribly low...

Last edited by octasan; 10-21-2020 at 07:39 AM.
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  #4  
Old 10-21-2020, 08:55 AM
octasan octasan is offline
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Default Re: reinstatement question

Quote:
Originally Posted by Teej View Post
Yes I made the same mistake earlier this year. As soon as it is registered to your Avid account, the clock starts ticking, regardless of if you have actually reinstated the license or not. Avid support did make things for me right in the end, open a case with support and hopefully one of the mods or Jeffro sees this post as well.
may I ask what exactly did avid for you? thanks for your reply, I didn't realize this would be a problem for me till now
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  #5  
Old 10-23-2020, 12:06 AM
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Default Re: reinstatement question

I'll check on your case and escalate as needed...
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  #6  
Old 11-28-2020, 05:37 AM
11miles 11miles is offline
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Default Re: reinstatement question

Hi, same question here. I have seen it asked a couple of times here on the forum but no rock solid answer.

Currently on Hd 12.8.2 and Mojave. Running pretty smoothly. even import and export video formats

However with the new M1 machines i am thinking about how necessary it will be To jump ship in the next year or two.
I found a renewal option for perpetual license from a dealer here in europe, which is drastlically cheaper tham the one Avid offers currently. Must be old stock?

The question is can i buy it now, but register the code and activate the license On 1st of December 2021 or even 1st of February 2022.

I dont really need it now...
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  #7  
Old 12-02-2020, 12:35 AM
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jeffro jeffro is offline
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Default Re: reinstatement question

Quote:
Originally Posted by 11miles View Post
...can i buy it now, but register the code and activate the license On 1st of December 2021 or even 1st of February 2022...
Yes. See the last Q/A pair at avid.secure.force.com/pkb/articles/FAQ/reinstatement-faq and note that redeeming the code at my.avid.com for a time-based product like a Software Updates + Support Plan or a Subscription starts the clock, even if you don't surrender an old license or activate the new one.
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  #8  
Old 12-02-2020, 02:04 AM
11miles 11miles is offline
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Default Re: reinstatement question

Hi,

thanks for your reply. I understand that.

But if i buy it from a reseller then i wouldn't be redeeming the code upon buying but, when i connect it to my avid account and then my ilok, true?

Just want to be safe

Also, is it possible to download prior updates? FOr example:
- i buy the reinstatement plan from a reseller today
- i activate the code on 15th of March 2021 and have the plan valid till 15th of march 2022
- i can install the latest 2021.3 Pro tools
- or will i be able to download and install 2019.5 if it would work better on my OSX?
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Last edited by 11miles; 12-02-2020 at 03:10 AM.
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  #9  
Old 12-04-2020, 07:56 AM
11miles 11miles is offline
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Default Re: reinstatement question

Upon further googling it is safe to say, taht the optimal version of PT for Mojave is 2019.5

So i would just like to know, if i upgrade my plan (reinstatement) form a 3rd party vendor form 12.8.2. i now own, would i be able to get all the incremental updated from 12.8.2. to 2020.11? or just the later?
worked in the past, not sure if Avid change the game here also...

might be a silly question but still.


thanks
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  #10  
Old 12-04-2020, 10:27 AM
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jeffro jeffro is offline
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Default Re: reinstatement question

You would be able to run 2019.5 after redeeming the Reinstatement. The Pro Tools Perpetual license, included the license bundle you get with the Update Plan Reinstatement, authorizes version 12.6/higher (any version released up through the Release Limit date).
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