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Old 10-31-2016, 05:18 PM
liam.grayson liam.grayson is offline
Join Date: Oct 2016
Location: Wirral, Cheshire, UK
Posts: 2
Default Purchased items do not show up in Avid Master Account


I purchased Pro Tools 11 back in May 2014 and have had no problems until now. I recently got a new PC hence why I need to reinstall Pro Tools. When logging into my Avid account and navigating to the ''My Products and Subscriptions'' page to download the Pro Tools installers and the Creative Collection installers, it tells me ''You do not own any products under this account yet''

It appears I have lost my Pro Tools purchase, and have no way of re-downloading it.

I did try downloading the 30 day trail, and activating my licence via iLok, but the AIR collection of VST-Plugins are nowhere to be found.

Any help is appreciated. Thanks.


Windows 10 Professional
Processor: Intel Core i7-4790 CPU @ 3.60GHz

Pro Tools 10 and 11 bundle.
Current version: 11.3.0

Interface: Alesis iO4
Type: USB - 24-bit 4x input
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