Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 12-13-2015, 07:53 AM
walter rohrbach walter rohrbach is offline
Member
 
Join Date: Oct 2006
Location: Zurich / Switzerland
Posts: 88
Default Pro Tools 12 isn't in my Avid account after I purchased an upgrade

Hi,
purchased the AnnualUpgrade plan (PT11-PT12) but did not get any iLok license nor can I see the software in my AVID account………
Did get two purchase confirmation eMails though………
help needed

best
Walter


--note for those that purchased from the Avid store, you should then go into My Products and Subscriptions in your Avid account and click on your Upgrade Plan product to select your previous license to complete the upgrade. See http://avid.force.com/pkb/articles/h...ActivationCard for more info. -j

Last edited by jeffro; 12-19-2015 at 04:21 PM. Reason: Activation info added.
Reply With Quote
  #2  
Old 12-13-2015, 08:22 AM
mixinthecity mixinthecity is offline
Member
 
Join Date: Dec 2015
Location: San Francisco
Posts: 24
Default Re: Where is my license/ upgrade plan PT12

log on to your Avid account and click on the Products not yet downloaded link
Reply With Quote
  #3  
Old 12-13-2015, 01:47 PM
walter rohrbach walter rohrbach is offline
Member
 
Join Date: Oct 2006
Location: Zurich / Switzerland
Posts: 88
Default Re: Where is my license/ upgrade plan PT12

thanks,
and yes, of course I did:
…… No products found!!

any other ideas?
Reply With Quote
  #4  
Old 12-13-2015, 02:33 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: Earth
Posts: 9,431
Default Re: Where is my license/ upgrade plan PT12

Couldn't find your info using your community email. Did you get an activation code with your purchase? If so, use that at https://www.avid.com/redemption
__________________
Reply With Quote
  #5  
Old 12-14-2015, 02:07 AM
walter rohrbach walter rohrbach is offline
Member
 
Join Date: Oct 2006
Location: Zurich / Switzerland
Posts: 88
Default Re: Where is my license/ upgrade plan PT12

Hi Jeffro,
thanks for getting back.

No redemption code here……
got another email with a "nice" copy of the Invoice (from ARVATO System!)
what I have:
Invoice No. 1000231079
Order ID: 4695130

maybe that could help

mail(at)walter-rohrbach.ch

thanks
Walter
Reply With Quote
  #6  
Old 12-14-2015, 01:56 PM
Matt Verzola Matt Verzola is offline
Member
 
Join Date: Jun 2006
Location: Brooklyn, NY
Posts: 7
Default Re: Where is my license/ upgrade plan PT12

same exact thing just happened to me. waiting to hear back from support.
__________________
http://www.2Beeps.com
Reply With Quote
  #7  
Old 12-15-2015, 03:35 AM
walter rohrbach walter rohrbach is offline
Member
 
Join Date: Oct 2006
Location: Zurich / Switzerland
Posts: 88
Default Re: Where is my license/ upgrade plan PT12

thanks AVID
account has been updated, iLok license is available now.

took 3 days …… but it's ok now
best Walter
Reply With Quote
  #8  
Old 12-17-2015, 05:15 AM
adamcal adamcal is offline
Member
 
Join Date: Mar 2004
Location: Australia
Posts: 23
Default Pro Tools 12 isn't in my Avid account after I purchased an upgrade

12 hours now, got the purchase emails straight away, opened a case, still waiting.

its seems common, and quite useless. are the avid accounts stored on a vic20 perhaps?
__________________
Adam Calaitzis
www.toyland.com.au
Reply With Quote
  #9  
Old 12-17-2015, 04:08 PM
mds1001 mds1001 is offline
Member
 
Join Date: Aug 2011
Location: United States
Posts: 63
Default Re: bought update, got no software or licence

Quote:
Originally Posted by adamcal View Post
12 hours now, got the purchase emails straight away, opened a case, still waiting.

its seems common, and quite useless. are the avid accounts stored on a vic20 perhaps?
I just bought mine and don't have anything either.
Reply With Quote
  #10  
Old 12-17-2015, 04:10 PM
mds1001 mds1001 is offline
Member
 
Join Date: Aug 2011
Location: United States
Posts: 63
Default Re: Where is my license/ upgrade plan PT12

This is pretty disheartening. I seem to be having the same issue.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
FS: Pro Tools HD 11/10 Bundle License With iLok Account & Avid Account Jan Pasemann Buy & Sell 0 12-18-2015 07:58 AM
Purchased Pro Tools Upgrade with annual support but got no DL on my AVID account fmacor macOS 2 03-28-2015 03:54 PM
Purchased Pro Tools Upgrade with annual support but got no DL on my AVID account fmacor Pro Tools 12 0 03-26-2015 03:09 AM
don't see 10.1.2 upgrade in my Avid account narapo Windows 2 04-17-2012 02:05 AM
Avid will not recognize my PT 9 to PT 10 upgrade purchased at Guitar Center Jarrodhrose macOS 10 01-28-2012 01:15 AM


All times are GMT -7. The time now is 08:36 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com