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  #1  
Old 01-12-2021, 08:14 AM
littlebloke littlebloke is offline
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Join Date: Jan 2021
Location: London
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Default Purchased Mackie CR3-X's, registered but don't have 'Musician Collection' Plugins?

I have purchased MACKIE speakers that come with Pro Tools First and a 'Musician Collection' set of plug ins.

I used the link provided (avid.com/pro-tools-first-mackie)

As I had an existing account used the sign in option and entered the serial number of the product along with my login. I was sent to my account page but can see nowhere to download/redeem the 'Musician Collection' set of plugins.

Full details of the offer here (https://mackie.com/blog/mackie-partners-pro-tools-first)

What should I do?
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  #2  
Old 01-14-2021, 09:41 AM
DigiTechSupt's Avatar
DigiTechSupt DigiTechSupt is offline
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Default Re: Purchased Mackie CR3-X's, registered but don't have 'Musician Collection' Plugins

Quote:
Originally Posted by littlebloke View Post
I have purchased MACKIE speakers that come with Pro Tools First and a 'Musician Collection' set of plug ins.

I used the link provided (avid.com/pro-tools-first-mackie)

As I had an existing account used the sign in option and entered the serial number of the product along with my login. I was sent to my account page but can see nowhere to download/redeem the 'Musician Collection' set of plugins.

Full details of the offer here (https://mackie.com/blog/mackie-partners-pro-tools-first)

What should I do?
Hi,

Sent you an Email through a support case. Should be all set now. You can check the Email for further info.
Thank you,
Tope
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  #3  
Old 04-15-2021, 04:26 PM
Watermelon Watermelon is offline
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Join Date: Apr 2021
Location: Germany
Posts: 6
Default Re: Purchased Mackie CR3-X's, registered but don't have 'Musician Collection' Plugins

I have the same problem but with the Mackie Onyx Producer USB interface. The download links for the Musician Collection plugins are available in the AVID account but do not appear in the ilok app.
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  #4  
Old 05-03-2021, 09:39 AM
BertRobbens BertRobbens is offline
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Join Date: May 2021
Location: Oudenaarde, Belgium
Posts: 2
Default Re: Purchased Mackie CR3-X's, registered but don't have 'Musician Collection' Plugins

Experiencing the same issue, logged case# 04162719
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  #5  
Old 08-11-2022, 07:41 PM
saxen64 saxen64 is offline
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Join Date: Aug 2022
Location: Skolevegen 6
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Default Re: Purchased Mackie CR3-X's, registered but don't have 'Musician Collection' Plugins

Have same problem
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  #6  
Old 08-16-2022, 09:44 PM
saxen64 saxen64 is offline
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Join Date: Aug 2022
Location: Skolevegen 6
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Default Re: Purchased Mackie CR3-X's, registered but don't have 'Musician Collection' Plugins

Quote:
Originally Posted by DigiTechSupt View Post
Hi,

Sent you an Email through a support case. Should be all set now. You can check the Email for further info.
Thank you,
Tope
Have same problems
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